Receptionist/administrator - Barnsley, United Kingdom - Danforth Care Homes

Danforth Care Homes

Verified Company

Barnsley, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an exciting opportunity for an experienced Administrator / Receptionist to work with our Manager to open a luxury new care home and then support the growth and continue to receive job satisfaction and purpose developing our home and welcoming new team and residents.

Monday - Friday 09:00 - 17:00.

Key Responsibilities

To generate customer enquiries in order to maximise revenue coming into the Care Home and meet the financial targets set.
To support the team to plan events within the care home that will engage with the local community.
To proactively manage the enquiry process from initial contact to conclusion.
To actively manage the move in and out of residents.
Lead on the showing of visitors around the care home in a professional manner in conjunction with the General Manager.
Dealing with all telephone calls and enquiries and maintaining Coolcare systems.
To ensure all available bedrooms are to "show standard" at all times.
To ensure management information regards occupancy, enquiry levels and waiting list analysis is up to date at all times.
To undertake financial administration as required, including petty cash, resident monies (where applicable) and invoicing.
To handle the sensitive issue of Aged Debt recovery.
To undertake the ordering of supplies and reporting of maintenance issues.
To provide training and support to staff in relation to enquiry handling, showing visitors around as needed.

The role requires effective communication with exceptional interpersonal skills. The ability to develop professional relationships with prospective customers, employees, suppliers and professionals. The ability to work as part of the team is vital.

Team members must be aligned with and support the company's values - compassion, thoughtfulness, integrity and excellence - at all times.

Person specification:
Care home experience is not essential but is desirable.

Excellent numeric and literacy skills.

Experience of working with MS Word, MS Excel, MS Outlook, Sage.

Excellent communication and interpersonal skills.

Present a compassionate and professional image at all times.

Well-organised with the ability to prioritise effectively.

Team player.

Reliable and punctual.

Genuine interest in working with a caring environment.

Experience of line management is desirable.

Business Administration or Management is desirable.

Annual leave: 28 days per annum

Sick pay:
Statutory

Job Types:
Full-time, Permanent

Salary:
£24,000.00 per year

Benefits: