Customer Service Representative - Robertsbridge, United Kingdom - Kinley Systems Ltd

Description

We have an exciting opportunity for a full time Customer Service Executive to join our friendly team. Here at Kinley we pride ourselves on offering first class customer service.

Kinley is an evolving and fast-growing family company. We help others push the boundaries of what's possible for urban landscapes.


Your main responsibilities will be:

• Answering the phone quickly, ensuring that we are welcoming and friendly at all times
• Responding to customer enquiries from architects and contractors
• Quoting clients within 1 hour if it's a standard product, 48 hours if it's a bespoke product
• Ensuring that we set up projects, with relevant contacts and estimated close dates so that they can be followed up by sales team
• Taking orders and processing them, ensuring they're delivered correctly and that they're happy
• Dealing with delivery queries and ensuring any customer issues are resolved quickly and efficiently
• Following up on orders that have been delivered, getting feedback and creating follow up tasks for sales team and business development team if necessary.
• Overseeing the delivery of samples
• Following up sample delivery and creating tasks accordingly for sales team
• Ensuring that there is consistent communication with the sales and operations team to ensure perfect service
• Communicating with Express and Global (warehouse) when required
• Managing bespoke projects and ensuring clients are communicated with

This is a key role working directly with our customers. The role is office based in East Sussex, 5 days a week.

You will have a drive for success, be self-motivated, committed to delivering excellent service with great interpersonal skills, and someone with a high level of accuracy and attention to detail.

You will be a key fit with the 5 Kinley values - Positivity, Alignment, Trust, Creativity, Customer Centric

If this is you then we would love to receive your CV


Job Types:
Full-time, Permanent


Salary:
£24,000.00-£30,000.00 per year


Benefits:

• Onsite parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Education:

• GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (required)


Licence/Certification:
- driving licence with own transport (required)


Work Location:
In person