Complaints & Pals Officer - Liverpool, United Kingdom - Alder Hey Children's NHS Foundation Trust

Alder Hey Children's NHS Foundation Trust

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The surgical division at Alder Hey is seeking a dynamic Compliant and PALS Officer to join their governance team.

The post holder will be a point of contact for patients and families who wish to engage with the complaint/concerns service.

They will proactively manage complaints within stipulated time frames and gather intelligence on completion of complaints related actions from the clinical services in the Division.

The surgical division is a busy and fast paced environment, so the post holder must be adaptive to change and able to make rapid balanced decisions to enable best care for patients and support for staff.

The post holder will work closely with the whole divisional senior management team, and all teams across the surgical division.

This is a fantastic opportunity for a skilled individual to contribute to delivering high quality, compassionate and safe care to children, young people and their families and carers.