Customer Support Representative - Peterborough, United Kingdom - Smart Home Charge

Smart Home Charge

Verified Company

Peterborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Details
Full Time; Permanent

Location:
Peterborough

The Role

We're looking for a Customer Support Representative to work as part of a growing team, delivering a professional service and excellent customer experience within our Customer Support Team.

The role will require a proactive approach with the ability to think on your feet when dealing with customer queries and planning day to day work for our engineers.

At Smart Home Charge we set ourselves apart as a high-quality, premium electric vehicle charge point installer, which means ensuring an unrivaled and seamless customer experience is paramount.

We're looking for an experienced Customer Support Representative to be part of our Customer Support Team delivering an outstanding customer experience to be proud of.

As well as dealing with day to day customer queries, you will also be required to ensure customer appointments are booked efficiently and ensuring our engineers' time is maximised.

Key responsibilities include:

Handling all customer contacts at various points throughout their journey.
Working closely with other areas of the business to enable fast and efficient resolutions for customers.
Assisting in planning and organising jobs for engineers.
Data entry on our customer portals.
Manage workload and prioritise tasks appropriately.
Liaise with clients, customers and engineers to maintain positive working relationships.

Key skills and requirements:

Previous experience in a customerfacing role
Excellent communication skills including written and verbal
IT competent and the ability to type quickly and accurately
Ability to multitask with a dynamic and flexible approach
Existing knowledge or experience in EV industry is desirable, but not essential.
Good attitude towards individual and team success.
Ability to proactively provide solutions and solve internal and external customer queries.

Salary
£22,000+ DOE

Benefits

20 days annual leave plus bank holidays
Flexible and hybrid working option to work from home for part of the week
Workplace pension
Electric car salary sacrifice scheme
Cycle to work scheme
Health and wellbeing scheme
Gifts on your birthday
Monthly surprise treats, such as breakfast
Ongoing training and development
Free onsite parking

About the company
Smart Home Charge is a leading nationwide retailer and installer of electric vehicle home charge points.

In a market where electric vehicles already account for 16% of new car sales, and only set to increase, and an estimated 14.4 million homes that are ideally suited for a home charger installation, we are at the forefront of a fast-paced, innovative, and growing sector.

Our ambition is to be the number one independent installer in the UK by making electric car charging simple.

We're dedicated to providing a premium installation service and unrivaled customer experience, setting us apart from the average electrician.

Our Which? Trusted Trader status (the only installer to achieve this) is proof of our commitment to excellence across the business.

This is backed up by more than 1,000 Trustpilot reviews, where we are rated Excellent and have maintained a score of 4.9 out of 5.

Join us as we enter an exciting new era of electrified transport.

Job Types:
Full-time, Permanent

Salary:
From £22,000.00 per year

Benefits: