Applications Administrator - Reading, United Kingdom - UTP Merchant Services Ltd

UTP Merchant Services Ltd

Verified Company

Reading, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently looking for an Applications Administrator to join our busy team This is a great opportunity for someone looking to start and build a career within the underwriting industry.

We have a well thought out training plan for this role and we only ask that you have a willingness to learn and be a team player.

Contract Type:
Permanent

Salary:
£21,000 per annum plus benefits

Hours:
Full-Time (basic hours are 9:00 am to 5:30 pm)

Location:
Reading

Applications Administrator Duties**:

Rapidly develop a thorough understanding of the payments industry and the market sector we operate within, together with a thorough understanding of the services we have on offer
Assisting sales agents in an empathetic, persuasive, and confident telephone manner
Detailed knowledge of overall Customer Service processes & query resolution
Quickly develop an understanding of the endtoend flow of new customer accounts through the company's setup process
Provide support for all sales agents until account approval is achieved
Take ownership over individual pipeline, either by resolving the issue directly or sourcing details from merchants.

Applications Administrator Requirements**:

Excellent verbal and written skills
Educated to A Level or equivalent qualification level
A keen eye for detail and ability to perform daily tasks without high error rate
Exceptional organisational skills
High energy with the ability to multitask and prioritise as appropriate
A sense of ownership and an autonomous approach to workload
Comfortable working independently and efficiently to deadlines
Ability to logically pursue problems, overcome queries and set priorities
Strong interpersonal and relationship building abilities
Selfmotivation with a positive approach to targets, whilst supporting the department manager to ensure department KPI's are adhered to
Living within a reasonable commute of Reading

About Us:

UTP Merchant Services Limited () and its sister company Faster Processing Limited () are two of the fastest growing, innovative fintech organisations in the UK.

Through a mixture of innovation and a focus on delivering outstanding customer service, we arecommitted to providing our customer base with market leading credit and debit card processing solutions.

With a customer base of over 20,000 customers, approximately £3 billion is processed across UTP's estate of credit card machines each year with many hundreds of new customers being added on a monthly basis.