Customer Service Advisor - Worsley, United Kingdom - Four Financial

Four Financial

Verified Company

Worsley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Customer Service Advisor:

Employment Type:
Permanent

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Location: Worsley

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Salary:
£ £23500 per annum
Customer Service Advisor - Full-Time, Permanent

Location:
Worsley

Salary:
£22-23k DOE

What's in it for you?

20 days annual leave + 8 Bank Holidays
Excellent pension contribution of 8% employer and 1% employee
Company discounts
On site car park
The opportunity to work within a friendly and supportive team environment

A large, luxury brand organisation is seeking a Customer Service Advisor/Administrator to join their team on a permanent basis.

Paying a competitive salary of £22-23.5k, this is a great opportunity to further expand your customer service skills, working with a prestigious client base.

This role will be based in the office in Worsley, Manchester.

Key Duties:

Advise customers of turnaround times, repairs costs, technical information and other general enquiries
Offer clients a proactive service that goes the extra mile
Effectively use inhouse database and systems to maintain accurate records
Track incoming and outgoing parcels
To deal with client dissatisfaction in an understanding way in line with brand values
Work with internal departments to obtain information to respond to client queries
Work to a standard of excellence, meeting determined deadlines

What are we looking for?

Experience in a similar customer service call advisor role
Knowledge of and ability to use various computer and telephone systems
Previous experience working with a luxury brand (preferable) Excellent verbal and written communication skills
Ability to prioritise and plan own workload in accordance with team goals
Ability to respond to customer complaints and queries in a professional manner
Able to work at a fast pace with a high degree of accuracy and attention to detail