Team Leader - Falkirk, United Kingdom - Avenue Care Services
Description
Home Care Team Leader - Falkirk
Purpose of role
To support the Service management Team by providing high-quality care that supports our service users to live the lives they choose as far as they are able.
Key responsibility
To work closely with the Service Manager to implement key actions and ensure a fit for purpose service exists, by providing clear direction to the team, ensure supervision's and observations are completed and manage overall performance of the team.
Duties and specific responsibilities
A Team Leader may have specific responsibility for an operational area, for example, Health and Safety, Training or Recruitment
Delivery of a high quality, personalized, outcomes-based approach care service to our customers
Establish and maintain effective relationships with service users, families, commissioners and other agencies
Ensure team is motivated and engaged in delivering a high-quality professional service
Manage the delivery of agreed personal support plans for service users, providing oversight and leadership to the team in implementing and reviewing support plans.
Together with the Service Manager build and maintain effective working partnerships with relevant statutory bodies
Ensure service quality and performance is maintained and enhanced, ensuring all relevant parties in the planning and review of support are regularly updated on changes and progress.
To manage the recruitment, appointment and induction of team members, ensuring that resources are managed effectively and efficiently.
Ensure team members work in accordance with our policies and procedures. To support staff using observed practice and supervision, ensuring standards are maintained. Provide additional practical support and guidance to staff in complex care packages.
To contribute to your team's personal and professional development through coaching, mentoring, regular team meetings and Personal Development Plans. Respond positively to change.
To identify employee training needs and meet these in conjunction with the Service Manager.
To take a lead role in the completion of risk assessments, coordinating input from all relevant sources to balance risk with rights and maintain relevant records.
In line with the training and development policy, it is expected the post holder will maintain a high level of professional standards.
To undertake such other reasonable duties consistent with the scope and purpose of the post as may be instructed by the Service Manager.
Knowledge and understanding
Excellent understanding of the needs of people who require care and support at home and the provision of care at home services in line with best practice
Good understanding of the regulatory responsibilities and the law relating to care at home services
Must have S/NVQ L2/L3 or equivalent, or be willing to complete this within a 6-month period
Essential requirement to be registered with SSSC and keep the registration up to date at all times.
Understanding of systems to maintain confidentiality in relation to customers, staff and the business
Experience and skills
Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other stakeholders
Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff
Ability to maintain clear written and electronic records and to follow statutory reporting procedures
Additional requirements
Willingness to work flexibly and to keep knowledge and skills up to date.
Enhanced Disclosure from Disclosure Scotland
Full drivers license with no more than 6 points and Class 1 business insurance
Hours 8.30am-5pm plus on-call rotation (currently 1 n 5 weekends - additional payments)
INDFAL
Job Types:
Full-time, Permanent
Salary:
From £24,000.00 per year
Schedule:
- 8 hour shift
- Holidays
- Overtime
- Weekend availability
Ability to commute/relocate:
- Falkirk: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Driving Licence (required)
Work Location:
In person
Reference ID:
INDFAL
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