Client Services Officer - Leigh, United Kingdom - Citizens Advice

Citizens Advice
Citizens Advice
Verified Company
Leigh, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Position:
Client Services Officer (Help to Claim Project)


Location:
Leigh and possibly home working


Closing date: 02 January 2023


Role details:


Job title:
Client Services Officer (Help to Claim Project)

Location:
Leigh and possibly home working


Salary:
£21,090 - £22,200


Salary pro rata:
No

Hours per week: 36.25


Type of contract:
Fixed term

End date of contract: 31st March 2023


Do you:


  • Want to make a difference to people's lives?
  • Have good verbal and written communication skills?
  • Have good numerical skills?
  • Want to join a fantastic, supportive team of people?

Are you:


  • Empathetic?
  • Nonjudgemental?
  • Self motivated?

Can you:


  • Listen?
  • Research?
  • Use IT?
We want people who are passionate about giving an effective service to those most in need.


You will need to demonstrate that you can engage skilfully with clients from a variety of backgrounds and have proven skills at working in a busy environment.

You will be a highly motivated strong team player with excellent interpersonal and organisational skills.


You will have the ability to understand written and oral information of some complexity and the ability to communicate information in a way the client understands.


Good numeracy skills are essential as you will need to calculate benefit entitlement and determine whether Universal Credit is the right benefit to claim.

You will have effective written communication skills for the purposes of correspondence and case writing.

This role requires the ability to work flexibly to meet the needs of our clients. You will have some shifts which start at 8am or finish at 6pm between Monday and Friday.


  • Full training will be provided
  • Closing Date: the advert will close as soon as the position is filled

Stage 1:
CV and covering letter sift


Stage 2:
Online competency tests


Stage 3:
Interview


All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.

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