Customer Service Administrator - Chinnor, United Kingdom - RME Consultants

RME Consultants

Verified Company

Chinnor, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

RME Consultants are working with a business in the Chinnor area to find a Customer Service Administrator to join their growing team. Are you a team player who has previous office based experience? THIS ROLE OFFERS CAREER PROGRESSION

Role:
Customer Service Administrator

Salary:
£25,000 - £26,000 per annum

Working Hours:
Monday - Friday, Full time office based

Contract:
Permanent

Location:
Chinnor, Oxfordshire

Main Duties for the Customer Service Administrator:

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Efficiently process customer orders with precision, ensuring accurate data entry into the system
:

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Manage the customer support pipeline, creating tickets for queries and swiftly resolving issues
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Monitor the progress of customer deliveries, providing timely updates and addressing any delays or issues
:

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Handle incoming calls from customers, offering professional and courteous assistance while addressing their inquiries and concerns
:

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Maintain a comprehensive understanding of our products and services to effectively assist customers
:

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Accurately document all customer interactions and resolutions in the CRM system
:

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Organise and complete daily tasks on a personal task list promptly
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Assist the Head of Customer Success with miscellaneous tasks to enhance overall customer satisfaction
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Aid the GoodsIn department in processing unidentified customer returns
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Collaborate with the Credit Control department to ensure timely customer payments and address payment-related queries promptly.

Experience requirement for the Customer Service Administrator:

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Demonstrate clear and engaging communication skills with customers, along with strong organisational abilities to manage tasks efficiently and meet deadlines
:

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Embrace a proactive attitude, showing enthusiasm for the brand and product range, while prioritising customer needs and delivering exceptional service
:

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Exhibit excellent administration skills and attention to detail, while collaborating effectively as part of a team to provide support where needed.

COMG

Job Types:

Full-time, Permanent

Salary:

£24,000.00-£26,000.00 per year

Schedule: