Business Support Officer - Salford, United Kingdom - North West Employers

North West Employers
North West Employers
Verified Company
Salford, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

North West Employers is a not-for-profit, membership organisation and we work closely with all the councils across the North West.


We're looking for someone to join our small, but perfectly formed organisation as a member of the Shared Services Team.


We're a busy team; providing project co-ordination and administration support across the business to make sure that we deliver a high-quality and efficient service to our members and wider clients.


If you have a passion for great customer service and working as a team, we'd love to hear from you.

The work is varied - one minute you could be working with our associate team and customers to set up a training programme, the next supporting the facilitation of an online network meeting across the North West and sharing what we do on social media.

Our office is based at Salford Quays. We offer Flexible working options alongside a hybrid working model.

More information about the job can be found in the role profile below so why not take a look and see what we have to offer?


Role Profile


Work as part of the Business Support team to provide high quality and customer-focused project and administrative support to the organisation to protect and retain core business, support new business and ensure our members and customers consistently receive the best possible products, services & outcomes from North West Employers.

Use project co-ordination skills to manage a range of activities and events across the business. Liaise with internal colleagues, customers, commissioners and associates to ensure services and products are delivered in a timely manner. Proactively respond to customer enquiries and promote and support all aspects of our business delivery.


Support the Business Development Managers in making sure processes and services are quality assured and that feedback and learning from members, customers and associates is captured and responded to.

Maintain up to date information on the Customer Relationship Management system to ensure we have accurate data for customer intelligence and financial purposes.


This role has a career pathway, with an opportunity to develop into a Business Adviser role, providing specialist advice and support in our key business areas.


Scope of Role

  • Provide programme support and updates to the Business Development Managers to ensure all services meet the clients needs, are delivered on time and in a professional manner
  • Work closely with the associate delivery partners and partner organisations, ensuring that all contracting information is secure prior to delivering programmes of work
  • Ensure all project information (associate commission, invoice value) is available, accurate and up to date to provide a seamless service that enables release to invoicing
  • Design and implement effective quality assurance processes to provide intelligence on the quality and impact of delivery of our products and services
  • Ensure all quality review information is efficiently processed, enabling themes to be identified and any issues are highlighted and addressed in conjunction with the Business Development Managers and used to inform further product or service developments. Carry out initial liaison with the client on any quality concerns
  • Act as the primary contact for designated programmes and areas of work
  • Liaise with customers fielding telephone calls, responding to queries and maintaining accurate and up to date electronic records across all service areas
  • Provide proactive and efficient project and administrative support to the organisation in relation to meetings and events, e.g. venue bookings, joining instructions, materials, greeting visitors, producing virtual sessions
  • Respond efficiently and effectively to requests for information on all services and products
  • Ensure costs remain within agreed budgets, providing financial information as required and highlighting any issues
  • Support the preparation of proposals, tenders and pitches
  • Maintain and develop the product book
  • Ensure up to date knowledge of all products and services
  • Pull together costings and quotes for paid activity
  • Support the organisation with information on performance against income generation
  • Proactively promote the business using social media, promotional material and website content
  • Any other duties as required that are commensurate with the role

Functional Capabilities

  • Events management
  • Administration
  • Programme and project coordination
  • Customer service
  • Sales
  • Relationship management

Capability and Skill Requirements

  • Ability to work as part of a team and establish good working relationships at all levels both internally and externally
  • Excellent organisational skills with the ability to prioritise, multitask and manage own workload
  • Commercially aware of the needs of our business and impact of actions on profitability and cost recovery
  • Ability to work and act on own initiative
  • Good interpersonal skills with
More jobs from North West Employers
See all jobs of North West Employers