Customer Information Co-ordinator - Pontypridd, United Kingdom - Transport for Wales

Transport for Wales
Transport for Wales
Verified Company
Pontypridd, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job details:

Job reference

  • REC001414
Date posted

  • 03/07/2023
Application closing date

  • 10/07/2023
Location

  • Pontypridd
Salary

  • Salary of up to £32,492.00 depending on skills and experience
Package

  • 22 Days holiday (excluding bank holidays), Pension Scheme 11.79% employer contribution, Free Rail Travel across TFW, Employee Assistance Programme (EAP), 4 x Death in Service
Contractual hours

  • 37
Basis

  • Full time
Job category/type

  • Management & Support

Equal Opportunities
At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone's different and has their own perspective so we're building a diverse team that mirrors the communities we serve. Through this we're determined to be one of Wales' leading inclusive employers. We're creating an inclusive transport network that everyone in Wales can be proud of.


Who we are


At Transport for Wales, we're on a mission to transform transport in Wales and make it fit for the future, whether that's rail, bus, walking or cycling.

We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we're all facing.


We're an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential.

We want to create an environment where our people can grow and succeed.

This is key to enabling us to deliver on the promises we've made to the people of Wales to build a sustainable transport network that meets their needs.


Role responsibilities
To manage the production and distribution of customer information across various different platforms / touch points.

This will include train timetables, service changes due to engineering work, marketing campaigns, event day information, useful station information and various other operational customer information.


Responsibilities will include but not be limited to:

  • Production and distribution of timetable posters and online timetable booklets, downloading data from a bespoke timetable software.
  • Manage a network of internal large scale poster printers around the network and coordinate the printing and distribution of posters to be displayed at all stations where we operate.
  • Manage the contracts with external suppliers for print, mapping and timetable software providers to ensure they are delivering within budgets and deadlines
  • Manage the relationship with colleagues across the organisation including station and fleet teams who play a pivotal role in delivering our work and other external supplies.
  • To ensure all information meets our contractual obligations regarding deadlines and ensuring that all information is supplied bilingually (English only for England) and is available in accessible formats.

Who we're looking for

  • Strong organisational, teamworking and communication skills
  • High level of attention to detail
  • The confidence to use various different software packages and databases including Excel.
  • Ability to travel around the whole network on our trains to visit stations as required

Welsh Language Skills


Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills.

We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.


Next steps


Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details.

TFW is a Disability Confident employer.

We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.

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