Contact Centre Supervisor - Farnborough, United Kingdom - LYPHE Group

LYPHE Group

Verified Company

Farnborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us

At Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Contact Centre Supervisor is central to achieving this mission.

You will be supporting a team of Patient Services Coordinators who have the responsibility to take patients through their journey from initial enquiry to prescription received in pharmacy and beyond (aftercare), in a proactive, compassionate and ethical manner; ensuring that the patients have received the best level of care.

Without the best talent, we cannot help our customers reduce their suffering and live better-quality lives.

Our work environment includes:

Modern office setting
Workfromhome days
Wellness programmes
Casual work attire
Onthejob training
Company perks

This role is right for you if you have:

Patient and team leadership focus
Provide a high standard of service and care
Proactive approach to guiding a team and leading be example
You find problem solving and prioritizing enjoyable
Creative and positive approach to all responsibilities and team
Commercial awareness and target driven
Team management and performance development skills

Responsibilities:

Monitor and evaluate the performance of call centre agents.
Ensure customer satisfaction by responding to customer inquiries in a timely manner.
Train and develop call centre agents on customer service and product knowledge.
Provide feedback to agents on their performance.
Create reports on call center performance metrics.
Monitor call center operations to ensure compliance with company policies and procedures.

Essesntial Experience/Skills: