Senior Programmes Officer - London, United Kingdom - King's College London

King's College London

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job id:
Salary: £37,332 - £42,099 per annum, including London Weighting Allowance.

Posted: 21 March 2024.

Closing date: 11 April 2024.

Business unit:
The Dickson Poon School of Law

Department:
Law School.

Location:
Strand Campus

Category:
Professional & Support Services.

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Job description

We are looking for a Senior Programmes Officer (PGT) to join the Education team within The Dickson Poon School of Law at King's College London.

The post-holder will work alongside a team of Programmes Officers and Senior Programmes Officers and would support our portfolio of postgraduate on-campus programmes, including the LLM and Medical Law programmes.

The Senior Programmes Officer provides essential support to students and academics.

Working in a fast-paced environment, the role includes taking responsibility to resolve complex queries and issues, supporting activities such as assessment and results processing, using databases and Microsoft Excel to maintain accurate student data on progress and achievement, and delivering a high-quality service across the student lifecycle.

Working with colleagues to plan and coordinate a varied set of activities, you will have opportunities to further develop your knowledge of regulations and processes and be part of professional networks promoting best practice.

As part of the King's community, you'll work alongside inspiring academic staff, administrators, and students.

This is a Fixed Term 12 month maternity cover post until the return of the substantive post holder

This is a full time post

Key responsibilities

Work with relevant colleagues to plan programme cycles, considering the provision of processes throughout the academic year, identifying priorities and demonstrating flexibility throughout the cycle, recognising when priorities change, amending plans and adjusting work patterns accordingly

Coordinate programme administration processes relevant to the area of work, including assessment processes, in line with university deadlines and regulations, and Faculty and external requirements

Coordinate the management of day-to-day student enquiries with the Programme Officers and with support from the PGT Programmes Manager to provide responses as appropriate within agreed timeframes, taking responsibility for responding directly to more complex enquiries and escalating with line manager when required

Ensure that quality assurance requirements and, where required, accreditation requirements are met for all provision. To service committees as directed by your line manager. Coordinate module evaluation processes in line with current university best practice

Develop and improve the service through eliciting and responding to service user feedback, identifying and suggesting service improvements and implementing new ways of working as directed

Work flexibly as part of a team, supporting others in times of high-volume activity. Participating in and coordinating new starter inductions. Covering staff absence and deputising for the line manager as and when required

Work with the wider university community to ensure up-to-date and consistent practices are followed when utilising systems (e.g., student records systems and virtual learning environments) to undertake both day-to-day functions and higher-level processes such as reporting and extracting data, ensuring accuracy of data, and identifying and resolving issues

Engage with and triage students' pastoral care needs, resolving straightforward issues where appropriate and escalating with, and informing, key stakeholders as per university frameworks

Receive, investigate, and resolve low-level complaints and address service setbacks, exercising judgement and escalating to line manager where required

Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules

Carry out other reasonable responsibilities commensurate with the grading of the post as required

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post._

Skills, knowledge, and experience

Essential criteria

Excellent written and oral communication skills including the ability to draft documents and correspondence autonomously to a broad range of audiences.
Excellent time management and organisational skills and the ability to work to tight deadlines
Good working knowledge of Microsoft Word, Excel, and Outlook
Data driven decision making approach, utilising appropriate information as required
Experience in the use of databases and student records systems (such as SITS) to provide management information data to a high level of detail and accuracy.
Experience of stakeholder management, ability to work with a broad range of stakeholders in a profession