Customer Service Specialist - City of Edinburgh
1 month ago
Job summary
We are seeking a Customer Service Specialist to join our team at Chase Bank. As a key member of our customer service team, you will be responsible for providing exceptional experiences to our customers and assisting them with their financial needs.We empower our specialists to resolve customer issues efficiently and accurately, ensuring memorable quality service.
The ideal candidate will have excellent communication skills and experience in customer-facing roles within the financial services industry.
- Provide friendly, caring and efficient service to valued customers
- Resolve customer issues at the first point of contact
- Educate and assist customers with digital app usage
- Escalate complex cases as required
Benefits
Flexible working hours: 35 hours per week over four days. Variety of shifts available between 8 am and 9 pm.Job description
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