Technical Support Specialist - Broadstairs, United Kingdom - Trapeze Recruitment Services Limited

Trapeze Recruitment Services Limited

Verified Company

Broadstairs, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Profile
A global leader in what they do, with worldwide distribution channels. Their headquarters are in Broadstairs, on a 4.5-hectare site incorporating high-tech manufacturing and research and development facilities.

Job Summary
An exciting opportunity has arisen within the Technical Support team for a Technical Support Engineer Specialist. This is a home-based role.

Role Requirements

Deliver timely expert 2nd and 3rd line escalation support to 1st line support organisations professionally and in accordance with service level agreements
Support in the installation of new machines
Fully understand the functionality and capability of all products
Research new technologies within the product range to develop procedures and training materials to assist product training activity
Establish effective working relationships and networks within the group Engineering & Application Teams to ensure knowledge and best practice is shared openly
Investigate and report failure mode cause and effect
Assist with supporting product documentation, training requirements and distribution of technical support information
Respond to requests for print samples and to carry out demonstrations of equipment both face to face and remotely
Complete validations on new equipment and ink ranges
Identify potential opportunities to improve work processes, tools and systems to streamline workflows
Ideally degree level qualification or similar, preferably in an engineering or scientific discipline
Ideally field based technical support experience on R2R wide format inkjet equipment
With a positive proactive approach to work you will have the ability to make effective and timely decisions
Engineering knowhow of Wide Format Inkjet (WFIJ) principles and systems
Competent on Mac or PC, with a good comprehension of the OS, Microsoft products
Must be able to interact with equipment manufacturers preferably at product design stage through to validation
Strong verbal communication skills including report writing