Technical Support Specialist - Saffron Walden, United Kingdom - Exectec

Exectec
Exectec
Verified Company
Saffron Walden, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Technical Support Specialist - Laboratory Equipment
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Saffron Walden, Essex
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£25,000 - £30,000 pa
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Applicants will need to be able to travel to the clients site where the role is based in Saffron Walden and is not a remote role
A Technical Support Specialist is required by long established chemistry, laboratory equipment manufacturer.

This exciting and diverse role involves working in 3 keys areas:
Technical Support, R&D and Application Testing.

  • Presales product selection/specifications and post sales enquires
  • Assisting with product installation/startup/setup issues
  • Communication with suppliers and/or QA regarding any technical difficulties with supplied equipment Support Marketing with technical advice, copy writing, blogs, instructions, FAQ's etc

Pre-sales 'Custom Quotation' estimating and Post sales Project management:

  • Liaising with end-users, distributors and our sales teams to understand custom requirements
  • Prepare and send quotation, with full costings and technical detail
  • Following up quotes and monitoring quote statistics
  • Checking all Purchase Orders received for custom quotes
  • Coordinating the manufacture or supply of the quoted items with purchasing and production
  • Collating, checking, assembling and testing all items predelivery
  • Feedback to R&D and New Product Introduction with the aim of standardising regular custom requests

R&D and Application Testing:


  • Testing prototypes including debugging, functional, performance testing of products and producing reports and sharing with team
  • Willing to get stuck in with handson work
  • Adaptable and willing to learn new skills

Experience & Qualifications:


  • Scientific background via degree or similar level qualification (e.g. in chemistry, physical sciences, or via practical lab experience)
  • Experience of working in a technical support role is beneficial, but not essential
  • Handson laboratory skills preferred
  • Fully IT literate with standard Microsoft Office packages

Salary:
£25,000 to £30,000 pa


Package includes:

  • Discretionary annual bonus
  • Pension contribution
  • Five weeks holiday + public holidays
  • Flexible working hours
  • Regular company events

Location:
Saffron Walden, Essex
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