Waiting List Assistant - Oxford, United Kingdom - Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust
Oxford University Hospitals NHS Foundation Trust
Verified Company
Oxford, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

The post holder is one of a team responsible for effectively managing the smooth coordination of the Inpatient waiting list service for the Directorate and ensuring that elective targets in relation to ensuring Inpatient Waiting Lists, Admissions, pre-operative and post-operative waiting times are met at both in a consistent and timely manner.


The post holder will assist the Waiting List Officers with the weekly validation of the Trusts' patient tracking list (PTL) and identifying any capacity issues and patients that cannot be treated within the Cancer and 18 week Referral to treatment (RTT) targets.

Waiting List Assistant


We are pleased to be able to offer this exciting opportunity to play a vital role in planning and delivering this service in the future.


We are looking for a pro-active, motivated individual who enjoys working in a challenging and busy environment within the Specialist Surgery Waiting List Team.


Specialist Surgery is one of the Directorates that makes up the NOTSSCaN Division within Oxford University Hospitals NHS Foundation Trust, which covers four sites across the county.


Specialist Surgery covers Ear Nose and Throat, Plastic Surgery, Oral and Maxillofacial Surgery, Vascular Surgery and Blenheim Head & Neck Unit.

Specialist Surgery is a friendly and collaborative place to work.

You will be working closely with a dedicated and caring multi-disciplinary team who strive to uphold all of the Trust values.

Specialist Surgery offers a vast number of opportunities for career progression and to expand your knowledge.


Our waiting list team are based on Level LG1 in the West Wing at the John Radcliffe Hospital, sharing an open planned office that allows the team to communicate and support one another.


Overall Objectives:


  • Ensure accurate and comprehensive registration of patient records and clinical
details for pre-assessment appointments and elective admissions are added
onto EPR in a timely manner, according to agreed standards, (the Trusts'
Elective Access Policy and Data Quality).

  • The post holder will assist the Waiting List Officer to ensure that all patients
are added to the Inpatient Waiting List within 24 hours from any 'decision to
treat'.

  • Ensure that all patients on the Inpatient Waiting List are given surgery dates in
accordance with clinical priority and length of wait.

  • Ensure that the appropriate action is taken following both patient and hospital
cancellations, such that the utilisation of elective capacity is maximised.

  • Ensure that the patients' 18 week RTT pathway is correct on EPR before
undertaking any changes.

  • Highlight any capacity issues or potential Cancer or 18 week breaches and
where possible prevent these with the support of the Waiting List Officer.

  • To support the Waiting List Officer manage designated patient tracking lists
(PTL) and attend weekly PTL and Theatre meetings with the management
teams.

  • To ensure all clinician annual leave and changes in inpatient theatre
schedules are accurately recorded on the electronic patient record (EPR) and
TIMS and that the affected inpatient sessions are proactively maintained such
that maximum waiting times are met and capacity is fully utilised. As such the
post holder will liaise closely with clinicians, managers, nursing and
administrative staff.

  • To book all preoperative assessment appointments for patients ensuring that
all patients are pre-assessed prior to any surgery date.

  • The post holder is expected to develop an understanding of the Trust Elective
Access Policy and related procedures, and to make a positive contribution to
the ongoing development of elective administration processes.

  • To undertake Clinic Prep duties as required by the service.

Key responsibilities:


  • This role requires a high level of concentration to be maintained, precise, analytical, accurate detailed work and regular emotional effort when initiating and responding to patients on the telephone and via NetCall.
  • To receive and make telephone calls and take appropriate action/discussion with appropriate staff maintaining a friendly, professional and courteous manner at all times. These conversations can often be of a distressing nature.
  • Access and review the Theatre Information Management system (TIMS) and as required update or change operations accordingly.
  • Maintaining filing system and other basic office duties.
  • The post holder must exercise judgement to analyse and resolve problems.
  • The post holder is required to work unsupervised and is expected to plan and
organise his/her own time.

  • Provision of information and advice to patients and relatives about preassessment appointment and surgery dates, exercising judgement when dealing with patient enquiries.
  • Be responsible for communicating cancellations to all relevant parties with the reasons for cancellation.
  • To arrange transport as and when required.
  • Develop protocol for offering cancellation places to appropriate patients.
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