Customer Services/admin Agent - Cheshunt, United Kingdom - Atalian Servest

Atalian Servest

Verified Company

Cheshunt, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Reference:
/JT/22-12/776/24

Job Title:
Customer Services/Admin Agent

Location:

Great Cambridge Road, Waltham Cross, Hertfordshire - _Applicants must have the right to work in the UK_**
Pay Rate: £12.

10

Contract:
Permanent

Hours per week:
Variable shift rota hours per week (Rolling shifts of 4 days on, 2 days off on a rolling 5-week rota)

Business Overview

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Job Overview

We are currently recruiting for Customer Services/Admin Agent to join our passionate and driven team based at our client's site in Great Cambridge Road, Waltham Cross, Hertfordshire.

An exciting opportunity to join the Direct Services Department:

As a Customer Services Agent you would deal with the customers offering first line support for any queries raised by a retailer or customers of Publishing titles.

The role will involve dealing with telephone calls in a professional manner, whilst working with customers and internal stakeholders to resolve the issue.

This role would provide a great opportunity to understand more about the print and distribution sector whilst playing a key role in improving and maintaining customer satisfaction levels.

An opportunity to make a real difference.

Benefits

Access to Wagestream a financial wellbeing tool
Wide range of retail discounts
Discounted gym membership
Join our Cycle to Work scheme
Access to "CHROMA", our internal colleagueled diversity and inclusion community join a committee or take part in our events
Access to internal Mental Health First Aiders
Immediate access to "Opportunity" our internal Learning and Development platform
Required professional membership fees paid for
Win monthly Atalian Servest Superstar Awards

Key Responsibilities:

Deal with first line support of inbound calls.
Effective customer interaction, dealing with customer and consumer feedback resolving the issue in a timely manner.
An array of Admin functions.
Work with the Direct Services team to maintain best practices for efficient communication with customers.
Preserves and promotes the Customer's good name and reputation at all times, conducting internal and external relations with honesty and integrity and encouraging the development of an appropriate culture that will deliver results and manage changes in line with Customer's and manufacturing area objectives.

About You:

Excellent telephone manners and customer service focus.
Good communication skills, able to communicate across all levels.
People person with a positive, cando attitude.
Ability to work with and adapt to new systems.
Previous customer service experience, desirable but not essential.
Time keeping and attendance is a vital part to this role, so a very high standard of this is required.
Full driving licence would be desirable.

How to apply
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

Diversity & Inclusion
We are an equal-opportunity employer and are proud of the diversity represented across our business.

In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2 Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.