Customer Service Advisor - Wolverhampton, United Kingdom - SENAPT

SENAPT

Verified Company

Wolverhampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Energy Customer Care Advisor required (immediate start available)

Hours:
Full Time, Monday - Friday

Location:
Wolverhampton/Office based

Salary:
£22,000 -£24,000

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Are you hard-working, organised, and personable, with a passion for working in a people-focused environment?_
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Do you want to develop your career in an organisation where you are truly valued and not just a number_?_

Due to ongoing company growth at Tomato Energy, we have an exciting opportunity for an experienced Customer Care Advisor to be a part of our successful journey.

We take pride in delivering exceptional customer service.

The Role:

As a Customer Service Advisor, your role will involve taking inbound calls and responding to customer needs. You'll identify the root cause of the query and manage the customer's expectations through to resolution.

Ideally you will:

Be a strong communicator with the ability to tailor your approach to each individual customer
Have an understanding of both customer and business needs, utilising this knowledge to provide the best service to a customer.
Be comfortable managing and prioritising your own workload
Be confident using multiple systems (CRM data entry, entering banking / finance details, meter reading, customer notes etc.)

Most importantly, you'll share the qualities that have driven our success so far: firstly, you're adaptable, a people person and a great teammate.

You show a passion for customer service and getting it right for our customers. Throw in lots of initiative, enthusiasm and a positive, solutions-oriented approach.

There's a lot to learn in the energy industry with plenty of products to understand so you'll be a quick learner and comfortable retaining a wealth of information.

Key responsibilities:

Ensuring all queries follow our processes and procedures
Working towards targets focussing on being available to support our customers
Flagging any potential issues to management or internal departments
Managing and prioritising your own workload to ensure that excellent customer service is provided consistently
Liaising internally and externally to facilitate solutions in more involving cases (Meter disputes, Data Requests, Rebills)
Working in partnership with the billing and credit department follow up on payment requests (outbound)
Using your knowledge of industry to tackle industry related issues (Current Rates, details about customer accounts, etc.)

Salary:
£22,000.00-£24,000.00 per year

Benefits: