Client Onboarding Specialists - Kingston upon Hull, United Kingdom - Despatch Cloud Ltd

Despatch Cloud Ltd

Verified Company

Kingston upon Hull, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Despatch Cloud is an award-winning Software as a Service company based in East Riding.

We are opening an office in Hull soon as part of our expansion plans and are looking to expand the team.

The Client Onboarding Specialist will set up customers for immediate success by facilitating the implementation process for new accounts.

As a Client Onboarding Specialist, you will educate new customers, help solve technical problems, and ensure the smooth adoption of our products and services.

At Despatch Cloud, delivering an amazing Client experience is very important and this is the first step in the process.

Responsibilities

Become a Despatch Cloud product expert
Provide detailed account walkthroughs and assist many new customers with implementation
Clearly communicate account setup requirements and expectations with clients
Educate clients on Despatch Cloud's capabilities, and best practices to simplify adoption and align expectations
Record Client implementation needs, requests, and questions on our CRM system and communicate internally where required
Ensure customers receive superior service
Collaborate with the sales, finance, operations, and engineering teams
Leverage feedback for continuous improvement to the onboarding process
Develop a deep understanding of the client's business and operational objectives
Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of the Despatch Cloud's systems
Establish strong relationships with new Clients stakeholders and deepen relationships with existing client stakeholders

Knowledge and Skills

Organised and selfmotivated
Excellent communication skills including professional levels of English
Evidence of consistently excelling at what you do
Strong problemsolving and analytical skills
Extreme attention to detail
Ability to work independently and manage multiple priorities
Must be highly motivated and have a positive attitude
Experience with customer support and onboarding in the software area would be an advantage

Salary:
£23,000.00-£26,000.00 per year

Benefits: