Field Care Supervisor - Burntwood, United Kingdom - Home Instead

Home Instead
Home Instead
Verified Company
Burntwood, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Company Description


Our office was established in
2010 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth.

This role will play a vital part ensuring that our clients receive the best-in-class quality care and support the growth of our business.

Home Instead Cannock are awarded the 'Outstanding' rating by CQC and also the '5 Star Employer' award


Job Description:


This is a Senior role within the Home Instead Cannock and you will play a vital part ensuring that our clients receive the best-in-class quality care and support the growth of our business and our Care professionals are trained and supported at all times.

This role may suit someone who has worked in the care sector and now wishes to progress their career to the next level

Starting salary £23,000 Depending on Experience

Full training and support, Mileage, Pension Scheme, on-site free parking, Company phone. You will be joining a fabulous friendly team.

Qualities required

  • Organised
  • Methodical
  • Good communicator at all levels
  • Desire to provide excellent customer service
  • Good overall knowledge of delivering care
  • Writing care plans
  • Updating care plans
  • Monitoring staff
  • Reviewing clients needs
  • Must have QCF Level 2
-
Preferably QCF Level 3 or working towards:

  • Good team player
  • Ability to be flexible
The job is approximately 70% field based; 30% office based.

The role is very varied and below are some of the responsibilities the role encompasses

  • This is a pivotal role in supporting the Registered Manager in all areas of CQC compliance and supporting Carers to deliver first class care every day
  • Receiving all incoming client and carer queries by telephone and dealing with any follow up actions with family members and professionals
  • Dealing with OT's, Physio's, Pharmacists etc.
  • Monitoring our remote care planning system to understand clients changing needs on a daytoday basis
  • Updating care plans
and risk assessments

  • Introducing Carers to clients
  • Carrying out quarterly observations and participating in client service calls and quality assurance visits
  • Attending care calls if necessary
  • Participating in the oncall rota 1 in 4 weekends and 1 evening in the week
  • Ability to be flexible
where needed to work as part of a great existing team
-
FULL DRIVING LICENCE & RELIABLE VEHICLE ESSENTIAL:


  • MUST LIVE WITHIN THE CANNOCK CHASE AREA FOR THE PURPOSES OF ON CALL


The core hours of the role are 8am to 5pm with on call duties, day off in the week if working on call at the weekend.

If it is necessary to work outside of these hours due to the needs of the business, hours are adjusted to compensate.


If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.


Qualifications:


Minimum QCF Level 2

Preferably QCF Level 3
Additional Information


If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

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