Technical Administrator - Edinburgh, United Kingdom - UserTesting

UserTesting

Verified Company

Edinburgh, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective.

Working at UserTesting, you will be empowered to help organizations discover the human side of business-transforming how they work, collaborate, innovate, and bring new products and experiences to market.

This is what inspires us, and it's how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies.

Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers.

Come join us and help us build the engine for human understanding.

The Team
Engineering Operations is an enablement team within PANDE (Product, Design, Engineering). It provides services to the department including change management, process improvement, release status tracking and tool selection.

The Opportunity

The Technical Administrator will support the Engineering Director in delivering change management, process improvement, release status tracking and tool selection services to the PANDE department.

What you will be doing

Administer shared software tools for activity tracking, issue tracking and collaboration
Research, evaluate, and recommend software solutions in order to improve performance and efficiency
Create and maintain documentation describing the setup, configuration and use of software
Maintain and develop knowledge base articles, policies and procedures
Plan and execute change programs

What we are looking for

Organisation and attention to detail
Effective communication, both written and spoken
Familiar with agile development processes such as Scrum or Kanban
Familiar with SaaS product development
Demonstrates UserTesting's values through work product and within day to day team interactions.
Bachelor's degree in a business or technical discipline or equivalent experience.
Previous professional experience in software or technology.

What we offer

Employee Assistance Program (EAP)
Employee Referral Program
Professional Development Stipend
Remote work stipend
Wellness reimbursement
Volunteer days
Life Assurance

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we're also growing the team quickly-join us

**UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.