Customer Experience Executive - London, United Kingdom - International House London

International House London

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Customer Experience Executive

Salary:
£26, ,000 per annum depending on experience

Start date:
May 2024

Type of contract:
Fixed term (4-5 months)

Hours: 35 hours per week, Monday - Friday

Location:
Covent Garden, London

About International House

International House London is an established and well-known language school, with over sixty years of experience in providing language courses and teacher training programmes.

Our spacious and fully equipped school is based near Covent Garden and we are a founding member of the International House World Organisation.

Role requirements:

This role will entail working closely and supporting the Customer Experience Manager and wider Customer Experience department to ensure that exceptional customer service to all external and internal customers is delivered.

In addition the postholder will provide a courteous, friendly and welcoming reception and call handling service to all students, clients, visitors and staff, actively selling all IHLondon products and services to 'walk-in' students and up-selling suitable services to existing clients according to customer needs, alongside advising students on welfare issues, employment and visa information and issuing appropriate documentation when required.

The roleholder will also ensure that bookings and post-booking enquiries are processed accurately and efficiently for all products, whilst maintaining excellent levels of customer service and professionalism in all forms of external correspondence.

Furthermore the post holder will interpret financial account information quickly and effectively, liaising with the sales and finance departments to ensure accounts are managed correctly and the associated bookings are accurate.

Finally the roleholder will work closely with the sales team to provide availability and make holding reservations as required, liaise closely with accommodation providers, ensuring IH London exceeds customer expectations and work with students who are potentially vulnerable or experiencing difficulties to help them resolve their problems.

Person specification:

Be fluent or have an advanced level of English
Be able to speak either Portuguese, Chinese or Japanese fluently or to an advanced level.
Have experience of dealing with students particularly in an international context.
Be able to deliver an excellent customer service.
Have excellent prioritisation skills to deal with a range of delegated tasks.
Be able to work accurately using numerical information and financial records.

What we can offer:

Occasional Hybrid working
30 days of annual leave + 8 Bank Holidays
Training and growth opportunity
Free language training for IH courses
Perks at work
20% off all food and drink at the onsite Café
Health Cash Plan
Pension
EAP by Bupa
Cycle to work scheme

We encourage fairness and equality in our Recruitment and selection process.

Our shortlisting and interviewing will be carried out by more than one person:
Internal members of interview panels are informed about the company's recruitment and selection of staff policy. Interview questions will be related to the requirements of the job and not of a discriminatory nature.

Job Types:
Full-time, Temporary contract, Fixed term contract

Pay:
£25,000.00-£26,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Health & wellbeing programme
Sick pay

Schedule:

Monday to Friday
Weekend availability

Application question(s):

Are you willing to take a disclosure and barring service background check?
Do you have prior experience working as a Customer Experience or working within Customer Service teams?
Do you have prior experience working in the Education sector?

Work authorisation: