Customer Service Advisor - Gloucester, United Kingdom - DPD Group UK

DPD Group UK

Verified Company

Gloucester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Contract: Permanent, 37.5 hours (Full Time) 20 hours (Part Time)
Salary: £21,500
Location: Gloucester, Quedgeley, Gloucester GL2 2AP
Days of Work: 5 from 7 to include weekends
Hours of Work: 08:3017:00 or 09:3018:00

Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service.

You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.

When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.

Along with job security, the tools to do the job and a competitive salary, you'll receive fantastic benefits starting on day one, including never working on your birthday ever again

DPD is a Valuable 500 company and a Disability Confident Employer_

Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.

You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

You'll also be focussed on;

Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
Carrying out thorough investigations for missing parcels and resolving delivery disputes
Promoting company products and services to new and existing customers

Qualifications
What we're looking for;

You will have proven and demonstrable experience of working in a fast paced customer service environment
You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
You will be polite and professional at all times and have a willingness to go the 'extra mile' to exceed customer expectations.
Excellent administration skills with the ability to use Microsoft Office programmes
Demonstrate high levels of selfmotivation and initiative to effectively problem solve.
Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day.

It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability.

To name but a few

Holiday trading
Enhanced maternity and paternity package
Free life assurance of 4 x salary on joining the pension scheme
Free onsite car parking for all employees
Health Kiosks visiting every location
Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
Milestone Days off to celebrate with your family and friends
Free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within.

As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

Job Types:
Full-time, Permanent

Salary:
£21,500.00 per year

Benefits: