Authentication Manager - Southwark, United Kingdom - Liv-Ex

Liv-Ex

Verified Company

Southwark, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Authentication Manager

Location:
Borough, London - minimum 3 days a week

Department:
Operations

Reporting to:
Global Head of Operations

Competitive Salary

We are seeking a dynamic, process-oriented individual, with a keen interest in fine wine, to join us in an exciting new role of Authentication Manager at Liv-ex
Liv-ex is the global marketplace for the fine wine trade, with over 600 members worldwide.

From ambitious start-ups, to established merchants, we provide support with services spanning across trading, data, fulfilment, logistics and automation technology,with the aim of making fine wine trading more transparent, safe and efficient for our members worldwide.

We pride ourselves on hard-work; being committed, enthusiastic and action-oriented.

Founded in 2000, Liv-ex has gone from strength-to-strength on an ambitious growth journey, broadening services on offer to a growing number of merchant members, enablingclients and stakeholders to better understand the market and identify opportunities to profit.

Role Purpose

Role Responsibilities
Your responsibilities within this role will include, but are not limited to:

Conducting and co-ordinating internal authentication meetings, ensuring actions are delivered within specified timeframes
Conducting and coordinating Livex led external stakeholder meetings, ensuring actions are delivered within specified timeframes
Closing any internally raised requests on 'suspect' wines. This may include liaising with producers and delivering/returning wines to and from third parties
Creating product profiles and ensuring these are uploaded to the relevant systems
Monitoring business risk level parameters and propose changes where required
Working closely with the sales team on pretrade verification and providing ongoing training regarding industry updates and verification techniques
Compiling reports on fraudulent wines and ensuring these are circulated to relevant stakeholders
Liaising with industry experts, producers and other members on counterfeiting initiatives used and circulate accordingly
Working closely with the warehouse verification lead on ensuring correct training is provided to the warehouse teams
Visiting Livex's warehouses to provide training as required
Coordinating and reporting on visits to Livex sites with industry experts and external verification consultants

Person Specification:

Strong stakeholder management capability and excellent customer service skills. Able to build professional and effective working relationships with a wide variety of people internally and externally. A track record of coordinating resources from multipledepartments to achieve problem resolution
Project and case management skills, the ability to prioritise and handle multiple cases simultaneously and a completer finisher mentality
Good investigative and analytical skills and an exceptional attention to detail
Proven reporting capability, including presenting back to various stakeholders on findings and outcomes
Excellent communication skills at all levels, both written and verbal in English. French language capability advantageous.
Exceptional attention to detail
A genuine interest in wine. WSET qualification (or similar) desirable