Desk Side Engineer - Cambridge
1 month ago
Job summary
This is an exciting opportunity to join our energetic and dynamic team focused on improving user performance and increasing business agility. The position will involve providing onsite desk side support work for our client based in the Cambridge area supporting users with endpoint issues directly and working with the broader Kerv Transform team to ensure compliance and performance of all devices utilised by the client''s teams.Troubleshoot client support incidents liaising with users at the clients site. Help customer solve technical issues with their computers hardware software logging triage of technical requests over telephone face to face or by email within ITSM tool using remote control tools technologies assist end user as required documenting systems procedures creating comprehensive knowledge base.
The position is very much customer facing requiring good communication skills experience working in helpdesk environment ideally some time spent on site.
Job description
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