Credit Controller - Glasgow, United Kingdom - CBRE
Description
Posted- 19-May-2023- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Accounting/Finance- Location(s)- Glasgow - Scotland - United Kingdom of Great Britain and Northern IrelandJob Title: Credit Controller
Location:
Glasgow
- The Team PMA (Property Management Accounts) is the growing property & fund accounting team, based in Glasgow. PMA support the Surveying Teams & Facilities Managers in the UK by administering approximately £3 Billion p/a of rents and service charge. _
Role Purpose To effectively manage a varied portfolio of clients, ensuring that all KPI's and SLA's are achieved or exceeded as well as maintaining excellent client/tenant service levels.
Key Responsibilities
- Effectively manage workload across portfolio
- Adhere to all credit control processes and develop where necessary
- Collection of all outstanding charges within lease terms and internal/external SLA's
- Reduce aged debt through proactive collection techniques
- Minimise risk across portfolio through regular review and arrears management
- Promote and develop relationships with key contacts throughout the business
- Hold regular meetings/con calls with property managers/Surveyors to review client portfolios
- Manage queries to resolution through investigation, reconciliation and escalation
- Recommend appropriate action bailiff/legal/forfeiture and manage case to conclusion
- Ensure all systems information is up to date and accurate and clearly demonstrates actions taken
- Attend client meetings to discuss portfolio & Creation of required client reports
- Manage payment plans/Hardship accounts
- Recommend bad debt write offs and create bad debt provisions
- Maintain mailboxes and ensure all documentation is filed correctly
- Assist in raising profile of credit control team with all departments
- Assist cashiering team with allocation of monies and maintenance of accounts
- Work collaboratively with other departments to ensure excellent service
- Ensure adherence to all RICS, ISO and ISAE3402 guidelines Person Specification/Requirements
- Good IT skills (Word, Excel, MS Outlook). Previous experience of working on multiple platforms
- Excellent communication skills, both verbally and in writing
- At least 18 months experience working within credit control function
- Good understanding of credit control procedures and techniques
- Knowledge of legal proceedings
- Property knowledge would be advantageous
- Experience of working in target driven environment
- Experience of working in high transactional environment
- Good interpersonal skills and ability to quickly form professional relationships with colleagues and clients at all levels of seniority
- Maintains a positive attitude towards routine tasks
- Accurate and exceptional attention to detail
- Proactive and enjoys working autonomously and as part of a wider team
- Confident and assertive where required
- Flexible approach to work & Team player who deals effectively with colleagues and clients
- Ability to prioritise and coordinate tasks efficiently ensuring all deadlines are met
- Ability to remain calm under pressure
- Exceptional organisational skills
- Ability to achieve targets and strive for continual improvement
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