Dental Receptionist - Blackpool, United Kingdom - mydentist

mydentist
mydentist
Verified Company
Blackpool, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

_We are looking for a friendly, motivated receptionist to work in a busy NHS and private dental practice in Blackpool.

We are open 6 days a week, so availability on a Saturday is a must._

  • Receptionist experienced is preferred but not essential as training will be provided._
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Key accountabilities_


Performance -

  • Take ownership of the daily and weekly tasks to be completed by the reception team
  • Support the promotion of patient choice through asking patients to complete Dental Histories and provide information about products, services, promotions, available finance options and oral health products
  • Conduct regular system reviews to identify and action issues around debt, open courses, DNAs

People -

  • Build and nurture great working relationships with the Clinical team
  • Be actively involved in the smooth running of the practice by working well with your practice team
  • Share your knowledge and experience with team members and undertake any suitable training to enhance your job role

Process

  • Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries
  • Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
  • Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic
  • Always adhere to mydentist policies and procedures

Patients -

  • Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
  • Accurately update and protect patient information including on the patient electronic database
  • Book next appointments before the patient leaves and action reminders including courtesy calls
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Key Performance Indicators_


Performance -

  • Achievement of Oral Health Products target
  • Smile checker completion
  • Debt in line with practice target
  • Open courses in line with practice target

People -

  • Attendance and timekeeping meets required standards
  • Engagement with GPTW and Your Voice activities

Process -

  • Maintain SMART diaries
  • Adherence to cash management procedures
  • Daily EDI and claims management
  • Issuing of Patient recalls

Patients -

  • Friends and family response rates meet contract requirement
  • NPS and friends and family score at Practice level (meets practice targets)
  • Telephone answering meets practice target
  • Daily updating contact information for failed SMS / Email patient communications
  • DNAs in line with practice target
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Person Specification -_

  • Caring and compassionate
  • Excellent interpersonal skills including a professional and welcoming telephone manner
  • Excellent organisational skills in order to manage multiple tasks and process timelines
  • Demonstrates flexibility
  • Able to build strong relationships with the Practice team
  • Excellent verbal and written communication skills
  • Willingness to learn about all products and services offered
  • Ability to use IT and operate a computer based systems, experience of using R4 desired

Job Type:
Permanent


Salary:
£10.50 per hour


Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

COVID-19 considerations:
Hand sanitising stations, PPE provided, screens on reception, patient screening prior to arrival, full covid SOP compliance


Work Location:
In person
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