Co-ordination & Admissions Officer - Southend-on-Sea, United Kingdom - Southend-on-Sea Borough Council

Southend-on-Sea Borough Council
Southend-on-Sea Borough Council
Verified Company
Southend-on-Sea, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

OFFICE LOCATION

Civic 1 Victoria Avenue Southend-On-Sea Essex SS2 6EN

CONTRACT TYPE

Permanent

ROLE CATEGORY

Administration, Business Support & Customer Service

CLOSING DATE

21-Jul-2023

SALARY

£24,948 - £28,371 (depending on experience)
Your new organisation

Southend-on-Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community.

We employ around 1,800 staff who are working alongside our partners and local communities to deliver the Southend 2050 ambition and make lives better for the people of Southend.

Southend itself is a vibrant place to live and work, offering coastal living alongside excellent and fast transport links into London.


Working for Southend-on-Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovative environment.

As a Unitary Authority we are responsible for all local government functions ranging from regulatory services, transport, public health, and parks through to planning, social services, community safety and education, so we offer a wide range of career opportunities.

The diversity of our economy and communities and investment in several exciting regeneration projects makes our Council a great place to work, learn and make a difference.

Your new role


An exciting opportunity has arisen for a Coordination and Admission Officer to join the School Admissions Team on a full time and permanent basis.

The School Admissions Team are responsible for delivering an effective and efficient admissions service to customers and schools and ensuring the best interest of children and families within the City are met.

As a Coordination and Admission Officer you be responsible for but not limited to the below:

  • You will have to ensure you are knowledgeable on school admission arrangements, be able to work in a highly regulated environment and ensure you are accurate in your advice and actions.
  • Be a strong team member and ensure that our key performance measures are met.

Working pattern


Initially, around a term of working from the office at the Civic Center and once possible to work on a hybrid working of 2/3 days in the office and 2 days working remote.

What you'll need to succeed


As a Coordination and Admission Officer you will need to be able to keep clear, comprehensive, and accurate records, run accurate reports, have good attention to detail and be able to communicate effectively in writing and in person.

Previous experience of working with schools and the public, experience working with statutory guidelines and use of Capita ONE/database would also be an advantage.

You will need to have excellent customer service skills and will need to demonstrate listening skills and the ability to challenge where necessary with confidence and explain your reasoning.

This post is demanding, challenging, vast and varied, and it is desirable that as well as experience of working with databases, have at least two years' experience of front facing customer focused administrative service, have experience in dealing with difficult customer service issues, have experience of using spreadsheet, handing complaints and ideally experience working with a database to deliver decisions.

What you'll get in return


If you join the Council, you will enjoy a range of benefits including flexible working (with a blended approach to office and home working), salary sacrifice schemes,
25 days holiday in a full year (excluding bank holidays) and excellent training and development opportunities.

A full list of benefits provided by Southend-on-Sea City Council can be found on the Jobs at the council web page under the "Why Work for us Tab".

What you need to do now


Southend-on-Sea City Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

All applicants for this role will require an enhanced DBS check.
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