Senior Backup Engineer - Battersea
Only for registered members Battersea, United Kingdom
1 month ago
Job summary
We're looking for someone who thrives when faced with challenging backup and recovery scenarios, has a passion for complex technical puzzles which is matched only by their dedication to customer success, is equally comfortable diving deep into technical details and explaining complex concepts to non-technical audiences, and believes in building systems that prevent problems, not just fixing them when they occur.
Responsibilities
- Collaborate with engineering teams to develop long-term solutions that strengthen our backup infrastructure
- Proactively identify and mitigate risks before they impact customer operations
- Mentor and guide team members, helping them grow their technical capabilities
- Lead process improvement initiatives that enhance our service delivery
- Ensure seamless communication between technical teams and stakeholders
- Serve as senior escalation expert for complex backup issues, providing expert troubleshooting while mentoring junior engineers to foster team-wide technical excellence
- Own high-priority customer relationships as their trusted technical advisor, leading strategic engagements from risk assessments to capacity planning while liaising with senior stakeholders
- Develop advanced troubleshooting processes and drive long-term solutions in collaboration with engineering teams, contributing to knowledge bases and best practice documentation
- Lead complex infrastructure projects including migrations and upgrades, while ensuring compliance with industry standards and regulatory requirements
- Enhance operational efficiency through trend analysis, automation, and continuous service improvement, optimising system performance and incident response times
Job description
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