Substance Misuse Adviser Role Out of Hours - Glasgow, United Kingdom - Serco Plc

Serco Plc

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job title:
Substance Misuse Advisor OOH

Permanent, Full Time. 4-night rota - Mon-Sun working 38 hours per week between 22:00 - 08:00.

Location:
Homebased role

Competitive salary plus benefits

Serco has a exciting opportunity for Substance misuse advisor to work from home for Public health England the role itself it an out of hours role.

Substance Misuse Adviser primary role is to provide information on all aspects of substance misuse to the general public via telephone helpline and promote key messages on risk reduction as defined by Public Health England client.

To signpost service users to appropriate services for their needs and assist them beyond any barriers in accessing these services.

They must be non-judgemental, calm, able to explain complex medical concerns in a simple and straight forward way and demonstrate a respectful and proactive approach to the needs of those in groups of inclusion.

Key Accountabilities

Commitment to ongoing personal and professional development
Ability to work flexible shifts including evenings and weekends

What you'll need to do the role:

Excellent communication and interpersonal skills including a confident telephone manner with the ability to engage and build rapport quickly with people to assess their needs in a timely manner
The ability to adhere to a defined remit and work to service and professional boundaries
Emotional maturity and selfawareness
Ability to handle the sensitive nature of calls/contacts to the service with empathy, professionalism, and a nonjudgemental approach.

What we offer

Salary: £11.61 per hour Plus a monthly nightly shift allowance
Up to 6% contributory pension scheme
Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
A safe and supportive culture
Interesting and enjoyable work
A company passionate about diversity and inclusion
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.

We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).

Please contact our recruitment team directly on to discuss.