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Hospitality and Facilities Administrator - Southampton, United Kingdom - Churchill Retirement Living

Churchill Retirement Living

Verified Company

Southampton, United Kingdom

1 month ago

Posted by:

Tom O´Connor

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Description

This position is known internally as 'Lodge Manager'.

Salary: £23,000 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
Location: Spitfire Lodge, Portswood, Southampton, SO17 2AX

Spitfire Lodge is a stunning new development of 73 retirement apartments, located in the vibrant suburb of Portswood, Southampton.

About the role

Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager.

This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners.

By being a 'friendly neighbour', you'll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more

Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners.

You'll be the trusted, 'go-to' person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.

This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.

About you
Your passion for excellent customer service is vital.

With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people.

You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure.

Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.

This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors.

A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.

About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.

However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.

Join us and be part of a professional, award winning, customer focused team.

Our Company Values

TORCH:
Trust/Openness/Respect/Communication/Honesty

How you'll be rewarded