Aftersales Advisor - Colchester, United Kingdom - Chameleon Codewing Limited

Chameleon Codewing Limited

Verified Company

Colchester, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Aftersales Advisor

Reports to:
Contact Centre Manager

Role Summary

The Aftersales will need to be able to work in a service team along with engineer technicians and other aftersales advisors.

Experience and is confident in their ability to deliver a strong customer focussed approach and the drive to exceed the customers' expectations.

Ability to build rapport with a diverse range of customers and handle the occasions difficult or angry client. Excellent written and verbal communication skills. Problem solving skills and ability to use own initiative. Strong organisation & time management skills.

The Aftersales advisor will also need to work on their own effectively as well as part of a close-knit team, working together to achieve the team and company goals, enhancing the standing and reputation of Chameleon Codewing.

Taking lead with customer complaints and being responsible to resolve any issues that may arise.
Assist customer with any warranty claims whether product or installation related.
Supporting the bookings team members with any difficult area bookings.
Administration requirements such as engineer insurances, audits, holidays, hold slots authorised petrol codes.
Assist with ad hoc projects and engineer support as necessary.
To ensure that all calls received are answered within 10 seconds in a professional manner and contribute to the departmental target of 90%.