Customer Service Desk Administrator - Bellshill, United Kingdom - Kick ICT Group

Kick ICT Group

Verified Company

Bellshill, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Kick ICT Group

Kick ICT Group is one of the fastest growing providers of IT Services in the UK, with a talented and highly skilled team that provide outstanding service and value to our customers.

Founded in 2015, we have enjoyed significant expansion through a combination of organic growth and a successful M&A strategy.

Combining over 40 years of expertise and service from respected industry players, Castle and Talon, our four divisions, Technical, Dynamics, Infor and Communications allow us to deliver tailored expertise to each client.

We pride ourselves on our commitment to providing outstanding IT solutions, services and support. Yet we believe that it's how we work with people that is most important to us.

You can trust in our expertise.

The Role

BASE LOCATION:
Bellshill (on-site)

SALARY:
Depending on skills and experience

WORKING PATTERN:
Permanent | Full-time (35 hours per week)

Role Description
The Customer Service Administrator plays an important role on our service desk in the continued success of our business.

As a Customer Service Administrator you are expected to respond to calls from customers and effectively log cases into the system.

Delivering a high standard of excellent customer service in a positive and professional manner.

Key Responsibilities

Log and record customers issues accurately within the call logging system
Gather relevant information for the Support Consultants
Assist with new customer take on process
Represent the business with a positive attitude
Provide reception cover as and when required

What do I need?

Experience of working in a customer support role
Strong work ethic
A positive attitude and desire to provide customer service
Organizational skills with the ability to manage multiple issues and tasks simultaneously
A team player willing to contribute to the team
Ability to work on your own initiative and make decisions based on the facts presented
The desire to go the extra mile to provide great customer service
Excellent telephone manner

Benefits

Competitive salary
30 days annual leave (plus a birthday holiday)
Additional Service Days
Group personal pension plan
Private medical insurance scheme
Life cover (2 x final salary)
Cycle to work scheme

Kick ICT Group recognise the value of a diverse workforce and are committed to making our working environment inclusive for all.

Salary:
£20,000.00-£23,000.00 per year

Benefits: