3rd Line Infrastructure Engineer - Peterborough, United Kingdom - Concept Resourcing

Concept Resourcing
Concept Resourcing
Verified Company
Peterborough, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Infrastructure Consultant - £55,000 - £75,000 + Benefits

Role:
Infrastructure Consultant

Location:
Peterborough / Hybrid / Remote

Salary:
up to £55,000 - £75,000

Industry:
MSP
Are you a passionate Infrastructure Consultant/Engineer looking for the next step in your career?
Do you want the opportunity to work for a fast-growing MSP who prioritise staff training and progression?


Role:


Key Responsibilities

  • Server Management, including Citrix, Virtualisation, Active Directory, Group Policy, Domain Name System (DNS), File/Print Servers, PKI infrastructure and the Windows OS family.
  • Support, install, maintain, and troubleshoot server, storage and related software for data centre infrastructure.
  • Monitor server and storage infrastructure for failures and performance problems.
  • Administer the corporate back up system.
  • Work with internal business units to research, evaluate, test, pilot, document, implement and transition into support teams new software and hardware.
  • Respond to incidents logged in the Incident Management system and provide end users with a technical solution within Service Level Agreements.
  • Escalate and work with vendors when required.
  • Provide technical assistance and coordinate with business owners to complete project requirements and act as point of technical escalation and expertise.
  • Implement and administer scheduled tasks.
  • Identify and escalate service issues accordingly.
  • Verify, approve, recommend and deploy changes via the ITIL change management process.
  • Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.
  • Proactively maintain and develop technical accreditations, knowledge, skills and experience through vendor contact, industry sources, formalised training and development plan.
  • Work with Internal IT consultants to better understand issues and solutions.

Essential

  • At least 5 years' experience in a similar SLA driven support role
  • Proven customer service skills
  • Proven experience in supporting complex server and storage infrastructure, delivering projects and associated changes.
  • Industry recognised qualifications in relevant areas of current Microsoft Server operating systems
  • Solid understanding of virtualisation technologies
  • Solid understanding of server, storage and backup technologies
  • Solid understanding of Cloud technologies
  • Solid understanding of Citrix Workplace
  • Virtual Apps and Desktops
  • Knowledge of IT security concepts and best practice
  • ITIL Service Operations Framework (Incident, Change, Problem and Major Incident Management)

De sirable

  • Hands on knowledge of VMware environments 6.7+
  • Hands on knowledge of SAN storage
  • Hands on knowledge of Microsoft Exchange and SQL Server
  • Hands on knowledge of Azure
  • Hands on knowledge of Terraform
  • Knowledge of Server Hardware
  • PowerShell scripting
  • Microsoft Clustering
  • Public Cloud exposure
  • Exposure to Linux OS (i.e. Debian /Ubuntu)
  • Understanding of Networking fundamentals
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