CRM Operations Lead - London, United Kingdom - albelli-Photobox Group

albelli-Photobox Group

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a CRM lead who thrives in an e-commerce setting with people and project management experience? Then albelli and Photobox Group might just be looking for you

About us

We're albelli-Photobox Group, the experts in printing high-quality personalised photo products, from photo books and wall decor, to calendars, cards and more.

We create JOY by connecting people to the moments that matter most. Inspiring people to create and share their stories with us.

We're searching for fresh thinkers and team players who are passionate about their work, collaborate to solve problems, constantly challenge themselves to learn and innovate, and thrive on delivering an exceptional customer experience.

We're a pan-European business serving over 7 million customers, supported by our 1,150 colleagues and are growing across a number of our locations.

We promote collaboration both virtually and in person, this role can be based from any of our hubs in Barcelona, Amsterdam or London.

The impact you'll make

As our CRM Operations lead, you will be one of the 4 leads in the CRM team in charge of driving repeat and customer lifetime value for our 7 million customers across Europe.

You will be responsible for a team in charge of executing on the CRM promotional calendar and will closely collaborate with your peers who lead the planning, automation and app subteams.

What you'll be responsible for

Lead a team of 6 passionate CRM specialists across 4 locations to execute on promotional planning and help increase our customer's repeat, loyalty and lifetime value
Colead and coordinate the CRM tool migration in collaboration with the CRM Tech team
Own quarterly forecasting and closely monitor ongoing performance throughout the quarter
Define main channel and customer KPIs to report out on and own weekly&monthly performance reporting for the promotional CRM drops
Grow, protect and develop the mailable base and that way nurture growth for the channel and customers
Create test and learn framework for the team and collaborate internally and externally to drive this forward
Revise and optimize operational processes to increase the team's efficiency and effectiveness
Closely collaborate on high impact projects, both internally with the other subteams as well as externally with other departments

Requirements:

Must Have Experience:

6+ years working experience in CRM in an ecommerce environment
Solid people management experience
Strong project management skills, effectively managing multiple projects across departments
Experience leading a CRM tool migration is a plus
Experience in a widely used premium CRM tool, such as Adobe Campaign, Salesforce, Hubspot etc
Enthusiastic team player with "let's go for it" mentality, used to work in a fastpaced ecommerce, international environment
Excellent written and verbal skills in English

Benefits

25 days of holiday a year (excluding public holidays) increasing by 1 day each year up to 30 days after 5 years continuous service
8 weeks out of the year to work working remotely abroad
Healthcare, dental and life assurance
Money Purchase Pension scheme with employer/employee contributions
Season ticket loans
Cycle to work scheme
Credits to spend each year on company products
Mental health and wellbeing support available 24/
Referral bonus when you bring your friends to join the team

Equal opportunities statement

If you have a disability or special need that requires reasonable adjustments in order for you to perform at your peak during the interview, please let our HR team know ahead of time so that they can assist.

We will consider the matter carefully and try to accommodate your needs within reason.

If we consider a particular adjustment would not be reasonable we will explain our reasons and try to find an alternative solution where possible.

**Sponsorship