Complaints Officer - Maidstone, United Kingdom - Barker Ross Group

Barker Ross Group

Verified Company

Maidstone, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:

Complaints Officer
Contract Type:
Temporary
Location:
Maidstone
Kent
Industry:
NHS
Contact Name:
Ellie Uttley
Contact Phone:
Salary:

- plus company benefits
Date Published:

13Feb2024

Job Title:

Complaints Officer

Pay Rate:
£21.40 Per hour

Working Hours:
Monday to Friday, 37.5 hours per week

Contract Type & Length:
Temporary, 3 Months

Our NHS client based in Maidstone, Kent has an exciting opportunity for a
Complaints Officer to join their team as soon as possible
The role is due to start as soon as possible and is currently estimated to last for 3 months, with the possibility of an extension.
*

Duties of the role will include:

*
Analyse complaints, identifying issues, themes and concerns
Review information already provided by division, ensuring that it has addressed each concern and identified learning/improvements where possible
Identify any outstanding information required to address the complaint concerns
Use information to draft a Trust response to the complaint

**Skills required for the role:

- Attention to detail

Strong communication (particularly written)
Drafting experience is desirable
Analytical skills desirable
Adequate typing speed
Knowledge of case management systems (Datix/InPhase)

- #INDBRF

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.