Operational Advisor - Hammersmith, United Kingdom - Dassault Systèmes

Dassault Systèmes

Verified Company

Hammersmith, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Medidata:
Power Smarter Treatments and Healthier People

Your Mission:

The Professional Services Operational Advisor (CTMS) is a Subject Matter Expert (SME) role focusing on advising and mentoring our clients/partners during and after implementation of Medidata Clinical Cloud Products on our Unified Platform.

Using your operational experience in Clinical Operations you will be a key member of the Medidata Professional Services team, driving the successful implementation and adoption of one or more Medidata Clinical Cloud Products within our Partners.

Key activities performed by the Professional Services Operational Advisor (CTMS) will include:

Provide strategic input, guidance, advice, knowledge and best practices to support client/partners in driving implementation and adoption of Medidata Clinical Cloud Products
Advise and mentor clients/partners during implementation which includes workshop delivery
Establish "Trusted Advisor" Partner relationship through effective consultation
Provide operational expertise during and after Implementation and Enablement activities
Develop and maintain relationships with internal Subject Matter Experts
Attend Key Operational Meetings in support of Medidata Clinical Cloud Products
Work closely with the relevant Sales team members to support further adoption of product across the platform
Where appropriate develop operational specific materials to support the use of Medidata Clinical Cloud Products
Work with external and internal business partners to facilitate streamlined site payments on behalf of our clients/partners
Provide reporting support to clients and enable them to analyze and gain insights into their operational data
Deliver new release technical overviews, knowledge transfer and risk assessments to support implementation of new releases (where applicable)
The Professional Services Operational Advisor (CTMS) is responsible for maintaining a highlevel of expertise for CTMS Products.

They are expected to invest approximately 15% of their time in the following key internal Medidata activities:

Maintain individual Product and Industry expertise by attending regular Product Training and external industry training, e.g. conferences.
Represent Professional Services team in Product Adoption and Optimization (PAO) workstreams and initiatives; sharing knowledge back to the full Professional Services team
Along with other Operational Advisors, lead the maintenance and development of the Accreditation program for the relevant Medidata Clinical Cloud Products ensuring it is kept up to date and relevant with new release information
Support training of wider Professional Services team to enhance Product and Industry knowledge across team
Submit defect and enhancements on behalf of clients that require addressing by Medidata Product teams
Provide operational insight to defect and enhancement requests
Provide operational input to Medidata's implementation process, best practices and collateral roadmaps ensuring that Professional Services team is represented
Attend specific Product Forums related to Medidata Clinical Cloud Products
Ensure Medidata's Quality System Documents (QSDs) and other process documents are up to date as products and processes evolve
Collaborate with Medidata Global Education Team on the development of training plans and collateral material.

The Professional Services Operational Advisor (CTMS) will collaborate with the following teams:

Technology team
Product Adoption and Optimization (PAO)
Medidata Global Education Team
Professional Services teams
Operational Excellence
Sales
Customer Support
Customer Success

Your Competencies:

Ability to challenge processes that are inefficient or counterproductive and establish/deploy new processes to improve efficiency, strong change management and collaboration skills.
Demonstrated practical knowledge of Clinical trial software technology
Excellent interpersonal, organizational, communication (public speaking and teaching), presentation and writing skills
Proven ability to successfully work independently on new projects and initiatives while also being able to collaborate with others when needed to achieve goals
Ability to overcome obstacles, troubleshoot and reach resolutions
Willingness for up to 30% national/international travel time

Your Education & Experience:

Typically requires 8+ years experience from Clinical Operations and/or payments roles in Sponsor, CRO or other equivalent organizations
Degree required or equivalent experience
Medidata employees: At a minimum Senior Implementation Consultant or Senior Project Manager level (or above)
Leading change & strategic thinking
Creating/leading strategic initiatives
Leading teams both internal and customer during the implementation of a 'change management (or other)' initiative
Consulting/advising customers
Senior/Exec level engagement with cus