Neighbourhood Housing Officer - London, United Kingdom - Adecco UK

Adecco UK
Adecco UK
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Adecco are currently recruiting for Generic Neighbourhood Housing Officers based in West-London.

  • Neighbourhood Housing Officers
  • Generic


  • Full Time

  • Monday to Friday, 35 hours per week
  • Temporary role 3 months with possible extension
- £19.30 per hour PAYE / £25.36 per hour Umbrella


This role is hybrid working. Officers are expected in the office 2 days per week based in Ealing, usually a Monday and Thursday but these days can change. There will be a third day per week carrying out site visits. The remaining 2 days will be working from home.

PURPOSE OF ROLE:


  • Improve outcomes for Ealing residents by providing a customer orientated service in line with Council values and objectives
  • Provide support to residents across a range of tenures throughout the lifetime of their tenancies/leases.
  • Maximise income collection through proactive management of arrears.
  • Proactively manage housing assets, anticipate the needs of residents and contribute to a safe neighbourhood.
  • Work as part of a team to deliver excellence, solve problems and deliver value for residents.
  • Provide support, advice and ownership of resident complaints, resolving where possible and coordinating where shared across services and departments.

KEY PERFORMANCE INDICATORS:


  • Resident and leaseholder satisfaction
  • Income recovery
  • Complaint resolution
  • Void time
  • Safety records
  • Activity (e.g. visits, verifications, engagement meetings, home safety checks, estate inspections etc.)

DUTIES:


  • Deliver coordinated resident services as part of a multidisciplinary team. This could include duty, home visits, planned and reactive appointments, estate inspections, public meetings etc.
  • Maintain accurate and retrievable records of key actions and decisions.
  • Draft, plan and issue reports and correspondence on behalf of the service as part of an integrated management function that manages property and tenancies
  • Deliver housing services across disciplines (i.e. rents, tenancy, leasehold) working autonomously in at least one area.
  • Support and encourage resident involvement and active citizen activities in the local neighbourhoods.
  • Work with Tenancy Sustainment Officers to coordinate a multidisciplinary approach to vulnerable residents
  • Draft, prepare and coordinate the issue of statutory notices under relevant housing legislation and procedures for all key functional management tasks (i.e. rents, tenancy, and leasehold) without supervision
  • Lead, facilitate and motivate resident involvement activities in the neighbourhood representing the neighbourhood team at meetings with resident stakeholders.
  • Create, design and review solutions to nonroutine enquiries and complaints
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Sadie Nunn
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