Reservations Agent - York, United Kingdom - Aldwark Manor Estate

Aldwark Manor Estate

Verified Company

York, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
ALD1036

Branch:
Aldwark Manor

Location:
Aldwark Manor Estate

Salary/Benefits:
Free parking, gym, golf, tips, free meal on duty, Employee Assistance Program, Rewards program

Contract type:
Permanent

Hours:
Full Time

Shift pattern:
Ranging from 8am - 8pm

Hours per week:40 hours/week including weekends

Posted date:23/01/2023

Closing date:21/02/2023

Your role:

Your profile:

Flexibility to work shifts including mornings, evenings and weekends.
A natural elegance and passion for providing a luxurious level of service that is personalised, confident and calm.
A proven background in a similar role, ideally gained within a luxury 4* hotel.
Proven selling skills and attention to detail in product knowledge.
Your communication skills will be exceptional in order to flawlessly connect with guests from all over the world fluent level of spoken English is essential and another language is advantageous.

The Role:

To be responsible for delivering high quality reservations booking experience ensuring sales and revenue opportunities are maximised in line with budgeted targets, whilst exceeding customer expectations.
To ensure all reservation enquiries are handled in line with company standard.
To ensure specific telephone handling targets are delivered through efficient time management, striving for zero tolerance on abandoned calls
To be confident in handling of all types of customers including both direct agencies, understanding how to adapt techniques and approach
Processing, amending and updating bookings as required
Converting enquiries into sales
Top quality customer service
Working as part of a great team
Take enquiries and bookings via telephone and online bookings

What we look for:

Genuine passion for the hospitality industry and for delivering exceptional customer service You have a fantastic personality and love helping to create great experiences
Experience of working with guests / customers in high pace environment
Reservation Agent or Reception experience is desirable
Confident computer user
Great communication skills
Maximising revenue through upselling
You'll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

Benefits:
(free parking, gym, golf, tips, free meal on duty)

The Aldwark Manor Estate is a privately owned Hotel with Golf, Spa and Leisure facilities nestled in a picturesque village between York and Harrogate.

Set in 185 acres of beautiful countryside, this four-star hotel provides a complete escape for both business and leisure guests and is a popular venue for Weddings.

About Us
The Aldwark Manor Estate has been synonymous with luxury since it was established in 1978.

Elegant grounds, sensual design, elemental dining and grandeur at every turn, within 185 acres of countryside all contribute to its allure.

The Aldwark Manor Estate is an independent, indulgent luxury hotel in the Yorkshire countryside and provides the setting for unforgettable experiences.