Customer Service Professional Based in Exeter, Devon - Foundever

Foundever

Verified Company

Exeter, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Roles

At Sitel Exeter we work closely with some well-known brands such as John Lewis, Rapha Cycles, Heathrow Airport and Johnson&Johnson.

Working on these campaigns will require you to use your excellent customer service skills and knowledge to assist customers with any issues or queries they may have.

Skills and Qualities

A team player who is proactive and driven with a desire to help others
Ability to build a rapport with customers
Computer literate
Confident telephone manner
Be able to communicate successfully, confidently and clearly (verbal and written)
Be open minded
Be attentive
Be patient
Ability to use positive language
Good time management
Be empathetic

Responsibilities:

Objection handling
Booking repairs/updating customers on their current repairs
Navigating around multiple systems whilst conversing with customers
Troubleshooting equipment
Liaising with manufacturers/repair centres
Organising replacements, exchanges and refunds
Answering delivery queries
Excellent vocal and written communication

You will also need to be...

Computer Literate
Have a positive attitude
Be patient
Excellent at listening
Excellent at time management
Be attentive
Willing and have a great work ethic
Able to cope in a fastpaced pressured environment

Your Contract

Permanent contracts available
Full time and part time hours from hours per week
Fully flexible between Monday-Sunday
Pay from £9.85 £10.00
Weekly pay

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Paid Training

On site and hybrid positions

The next step
After you have clicked 'apply', you will be directed to our screening system called 'Harver'. Your screening will take around 40 minutes to complete, so please grab a cuppa and get comfy.

DATA NOTICE

Reference:
INDEXE 206629

Customer Service Professional based in Exeter, Devon
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