Technical Administrator - Bolton, United Kingdom - Howorth Air Technology Limited

Description

Job Specification - Technical Administrator

Department
Service & Aftersales


Reports To
Department Managers / Team Leaders


Direct Reports
None


Liaising with
Service Engineers, Clients,

All Howorth Air Technology (HAT) and HATi personnel as business needs demand.


Purpose of the Role
To ensure all the departmental administration, quotations and invoices are completed in the timescales demanded by our customer base. This includes processing of quotes, orders, preparation of verification reports.


Behaviours

Integrity Collaboration Excellence.

Key Deliverables & Accountabilities

• Process all purchase requisitions to the agreed timetable.
• Maintenance equipment calibration register for engineers equipment.
• Complete quotations for all spares and service remedial works from verification reports.
• Writing, Editing and Proof reading text to an excellent standard.
• Collate and verify information.
• Creating and editing pictures and diagrams.
• Provide telephone support when required to onsite engineers.
• Any other reasonable activity as requested by Line Manager or Director.

Qualifications, Experience & Knowledge

• Some technical knowledge of HAT's own products required.
• Excellent communication skills to both internal and external customers both written and verbal.
• PC literacy namely (Microsoft Office and 365).
• Understand the importance of building customer relationships and meeting / exceeding customer expectations.

Need to do

• Communicate proactively and effectively with internal and external customers both verbally and written.
• Produce written communication to a high standard.
• Provide a high standard of customer care at all times.
• Remain flexible and display a 'can do' attitude in changing circumstances.
• People and team orientated.
• Strong relationship builder.
• Perform tasks with a high level of accuracy.

Expected behaviour
Demonstrate the 'Desirable'level of the 'Howorth Way' behaviors framework.


Integrity

• You are trustworthy and reliable.
• You are respectful and considerate.
• You seek to learn from your colleagues.
• You review your own performance and ask for feedback to learn and improve.
• You use your initiative to solve problems and inform others when you are aware of potential issues.
• You acknowledge when you make mistakes and take responsibility for addressing and correcting them.
• You appropriately challenge assumptions and unhelpful behavior
• You take personal responsibility for delivering projects on time.
• You are flexible in providing solutions to deliver improvements and resolve issues.
• You take accountability for your development needs.
• You make sure there is a mutual understanding of task responsibility.
• You balance competing priorities to meet standards and expectations.
• You continue to give time to colleagues who need help, even when the pressure is on.

Collaboration

• You work together with colleagues and customers and take the time to build effective and rational working relationships.
• You celebrate team successes and create a positive team spirit.
• You work well with people who have different ideas, perspectives and backgrounds.
• You encourage working together for the benefit of customers
• You look to work together, across and outside typical groups, initiating joint approaches to delivering products and services.
• You look for ways to maximise the value of working together by building support, providing focus and giving direction to deliver joint outcomes.
• You listen to and involve colleagues and external customers and respond positively to suggestions before making decisions

Excellence

• You are punctual and friendly and demonstrate a positive professional attitude.
• You take pride in your own work and that of your team members.
• You understand who your customers are and why they matter.
• You are willing to go the extra mile for customers and act on their feedback. You promote and drive continuous improvement by asking 'How could we do this better?'.
• You work with customers in tailoring products and services to meet their expectations.
• At all times works in a way consistent with and supportive of the values and standards of Howorth Air Technology

Salary:
£15,194.92-£25,000.00 per year


Benefits:

• Bereavement leave
• Company pension
• Free parking
• Health & wellbeing programme
• Onsite parking
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Ability to Commute:

• Bolton (required)

Ability to Relocate:

• Bolton: Relocate before starting work (required)

Work Location:
In person