1st / 2nd Line Support Technician - Sheffield, United Kingdom - Integral Recruitment Ltd

Integral Recruitment Ltd
Integral Recruitment Ltd
Verified Company
Sheffield, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

1 st / 2 nd Line IT Support Technician
£22,400 plus benefits including a local government pension scheme, salary increases, up to 31 days holiday (plus BH), funded training and lots more
Sheffield, S9 - (Must be a driver due to supporting 3 sites in Sheffield)

Keywords:

IT Support, 1 st line, 2 nd line, service desk, helpdesk, SLA, education, audio visual, AV, PC, desktop, hardware, software.

My client is a well-established organisation whose aim is to provide 'exceptional education at the heart of the community'.

Due to expansion, they are looking for an experienced 1st / 2 nd Line IT Support Technician to join their team on a permanent basis.

You will be responsible for providing technical support to staff and students across a number of sites. This role requires some previous IT support experience, a passion for technology and fantastic customer facing skills. You must be a driver due to providingsupport for three sites.

Further training is provided and there is a proven career path available within this organisation along with excellent benefits including extensive funded training, rising holiday (up to 31 days per year plus bank holidays), a local government pension schemeand lots more


1st / 2 nd Line IT Support Technician - Duties:

  • Ensure the smooth running of ICT systems to facilitate Teaching, Learning, Administration and Leadership.
  • To provide desk side and classroom based technical support.
  • To support pupils and staff in the appropriate use of ICT, through advice or training.
  • Install and maintain hardware and software on the servers; set disk space and printer quotas; create network shares and manage access rights; monitor system logs.
  • Manage antivirus software updates/patches to ensure that the network is up to date and secure.
  • Install new hardware, repair current hardware and reload software on desktops/laptops following release management procedures.
  • Support the wider service desk team in the support and training of staff and students across multiple sites.

1 st / 2 nd Line IT Support Technician - Requirements:

  • An IT technical background
  • Audio Visual knowledge / experience of supporting audio visual / AV equipment
  • Experience in the education sector is a bonus
  • Very strong communication and problemsolving skills
  • Microsoft MCP / MCDST qualification or similar, is preferred


In return, my client offers the chance to play a key role in a national, growing organisation within the education sector.

My client is a registered charity and makes a difference to lives across the UK. They offer a supportive working environment, a provencareer path and benefits including extensive funded training, rising holiday (up to 31 days per year plus bank holidays), a local government pension scheme and lots more
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