Technical Support Rep, Intermediate - Edinburgh, United Kingdom - N-able

N-able
N-able
Verified Company
Edinburgh, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Why N-able:


IT doesn't get better than this N-able isn't just another software company - we're going places, and we'd love for you to be a part of that journey.

With N-ablites in more than 15 countries around the world, you're adding your unique voice to a diverse team of people who are supporting our customers, and one another.

The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career.

Join a team where you can make a difference


What You'll Do:

  • Combine technical knowledge, problem solving skills, and interpersonal skills as well as cross functional collaboration to provide an excellent support experience to our partners.
  • Redirect or escalate issues appropriately and maintain a thorough and accurate documentation of cases.
  • Prioritize incidents in the incident management system, with autonomy over personal caseload, in line with the Service and Experience Level Objectives.
  • Maintain and continue to develop indepth knowledge of Nable products and services

What You'll Bring:

  • Detailed knowledge with demonstrated experience in Windows Server operating systems, AD, GPO, boot sequence, file structure, registry, and event logs
  • Experience in one or more of the following scripting languages is desirable: Bash, PowerShell, Python
  • Knowledge in Virtual Platforms, Linux server, MacOS, SQL Administration and Backup Technologies is a big plus.
  • Partnerfocused with ability to collaborate; be creative in understanding and resolving issues; strong willingness to improve technical knowledge.

Purple Perks:

  • Medical, dental and vision coverage
  • Generous PTO and observed holidays
  • 2 Paid VoluNteer Days per year
  • Employee Stock Purchase Program
  • Discounted gym access at several local facilities
  • Companywide 'No Meeting' Days
  • FuNraising opportunities as part of our giving program
  • Nablite Learning custom learning experience as part of our investment in you
  • The Way We Work our hybrid working model based on trust and flexibility

About N-able:
At N-able, Inc

(NYSE:

NABL), we are a global software company that turns IT possibilities into capabilities.

That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs.

We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.

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