Team Leader - Brighton, United Kingdom - Octopus Energy Group

Octopus Energy Group

Verified Company

Brighton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Help us make a big green dent in the universe.

We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

Help us make a big green dent in the universe.

We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

We're head-over-heels with low carbon tech such as heat pumps, solar PV & EV chargers - which instantly help reduce a customer's carbon footprint and give them control over their energy use.

We are looking for experienced customer care experts who share our vision:
Moving away from fossil fuels, towards sustainable, smart technologies for our customers.

At Octopus, the customer is at the heart of everything we do.

As the face of the whole company, our diverse, industry-leading consumer focussed teams deliver the outrageous experience Octopus Energy customers love and expect.

An exciting opportunity has arisen to join us as a Team Leader in Brighton, supporting customers in using low carbon tech products we've previously installed in their home.

We are looking for a forward thinking customer care expert who knows how to resolve issues and leave customers feeling delighted in how we prioritise them and respond quickly and appropriately to their needs.

You'll lead a team of customer care specialists to deliver awesome service heat pump customers across the country.

What you'll do:

Be the owner for our installation aftercare service. You'll be responsible for spearheading solutions to ease customers issues, sometimes urgently, to ensure they receive an outrageously good outcome
You'll be solution focussed, helping us identify ways to make our aftercare and inbound customer contact processes world class
Share your knowledge with our sales & customer support teams to enable them to have wellinformed conversations with our customers that help ensure inlife happiness when using their technology
Create and embed mechanisms to help customers self serve, creating quicker and more consumer centric outcomes
Be the ambassador, for a "we'll do whatever it takes" attitude towards delivering an amazing service. Every. Single. Time

What you'll need:

To be able to effectively lead and inspire a team this is key
A relentless focus on doing what is best, and what is right for our customers
A no holds barred approach to delivering successful outcomes
An amazing communicator, liaising with many stakeholders and influencing them to be an active participant in find great outcomes
To be a starterfinisher, & a gogetter, with a drive to seek out improvements and deliver them.
Strong attention to detail and accuracy.
To be a team player and relationship builder. The ability to build great working relationships with people across cultures and perspectives.
To be positive and proactive, and energised by working in a fastpaced environment characterised by constant change. You think creatively and logically to react to changes in strategy.
A high level of adaptability and agility to manage multiple projects at one time (we are growing quickly)
To be someone who establishes and works with a network quickly to deliver promptly, with a focus on quality and delivery
You will be analytical, seeking out data and using this to inform your decisions

Why else you'll love it here:

Octopus Energy is a
unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We've also been placed in the top 10 companies for senior leadership
Visit our UK perks hub
Octopus Employee Benefits

**If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. _
_Need any specific accommodations? __Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic_