Customer Service Advisor - Taunton, United Kingdom - John Ross Associates

John Ross Associates

Verified Company

Taunton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor

Our client is the UK's leading provider of Digital Software services to the NHS, Local Government and a wide range of Commercial organisations.

This is a fantastic opportunity for an experienced and motivated
Customer Service Advisor to join a growing and profitable business.

This is a long-term, progressive and rewarding career within
Customer Services & Client Support with the chance to join an innovative, forward-thinking and ambitious organisation willing to invest, support and develop from within.

Salary £26, days holiday, 8% pension, benefits portal & hybrid working
Full induction and training, transparent progression and the chance to join a company enjoying year on year growth for the last 5 years

Hours

Mon-Fri 8:30am to 17:30 with 1 hour break
Hybrid Working 3 days office based, 2 days home based
Ideally 12 months experience withn customer service/support

Customer Service Advisor
Role Overview

Reporting to the Customer Services and Sales Support Manager you will be a key member of the Customer Service Team responsible for the retention and support of our client's key customers through pro-active client & customer services, account management,development and issue resolution.

You will have responsibility for a portfolio of customers and be required to build strong working relationships, working collaboratively with internal teams Managers and your Customer Service colleagues.

Customer Service Advisors are a prime and pivotal point of contact, liaising constantly with customers and internal teams to deliver an exemplary customer experience.

Customer Service Advisor

Responsibilities:

Proactive account management and ownership of all customers in portfolio
Proactive growth and retention of customer portfolio
Proactively identifying & developing opportunities to provide customers with additional services
Taking ownership for professional and timely resolution of customer issues
Being a prime and professional point of contact for commercial customers
Working collaboratively with external sales team focused on growth and retention of customers
Liaising and collaborating with technical teams, for progression of opportunities and resolving customer issues

Customer Service Advisor
Salary & Application

An excellent starting salary of £26,200 per annum with performance-based increases throughout your employment, full training, pension, 28 days holiday rising to 33 days, private healthcare and further benefits after probation.

Please submit your CV via this portal ideally including a covering statement as to why you wish to apply, highlighting your relevant experience or transferable skills or contact the office via the details provided for further information.