Business Support Receptionist - Liverpool, United Kingdom - Mersey Care NHS Foundation Trust

Mersey Care NHS Foundation Trust
Mersey Care NHS Foundation Trust
Verified Company
Liverpool, United Kingdom

5 days ago

Tom O´Connor

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Tom O´Connor

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Description

Main purpose of the role is to cover Reception Duties to include welcoming clients, dealing with queries, checking IAPTUS database to assist staff with patient queries.

The inputting of data into the IAPTus database. To answer incoming calls, dealing with queries, taking accurate messages or transferring them to the correct person.

To assist the Business Support team in copy and/or audio word processing, photocopying and other clerical functions for members of the team.


  • To answer internal and external telephone calls, pleasantly and helpfully, either redirect calls as required or take and record accurate messages with sufficient addition detail as to name, title, organisation, telephone number of caller, date and time of call.
  • Receive, distribute and despatch mail, ensuring confidentiality is maintained.
  • To carry out typing, word processing of reports, documents and correspondence.
  • To input and extract computer data and reports in a manner which meets requirements for analysis.
  • To undertake photocopying duties as required.
  • Assist with setting up and maintaining filing systems.
  • Carry out general office duties as appropriate, using equipment as provided.
  • Assist in receiving visitors and making appointments where necessary.
  • To carry out typing, word processing of reports, documents and correspondence.
  • To input and extract computer data and reports in a manner which meets requirements for analysis.
  • To assist the business support team in addressing any data quality issues
  • To undertake photocopying duties as required.


Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.


We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services.

Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.


At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient.

We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together.

We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Your main responsibility will be to cover reception.


This will include:


  • Welcoming patients in and out of the building
  • Checking appointments
  • Answering patient queries
  • Cancelling therapists clinics
  • General admin duties
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