Customer Journey Manager - London

+This role involves independently understanding end-to-end customer journeys. · ...

A high-profile membership organisation is seeking an experienced Membership Journeys Manager to own and deliver an outstanding end-to-end member journey. · ...

A high-profile purpose-led membership organisation seeks an experienced Membership Journeys Manager. · This pivotal role focuses on member engagement retention data integrity operational excellence working closely with commercial events marketing leadership teams · ...

This is a hands-on customer experience role focused on improving end-to-end customer journeys. · Improve end-to-end customer journeys in line with the broader customer experience strategy. · Identify experience pain points using customer insight, analytics and research. · ...

This Manager will support the development and execution of GMNS customer servicing journey strategy (initial focus on Disputes journeys) by owning defined journeys features or capabilities aligned to the broader vision Document clear actionable business requirements to support pr ...

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviours and an unwavering commitment to back our customers communities and colleagues As part of Team Amex you ll experience this powerful backing with comprehensive suppo ...

We are seeking a Manager to support the development and execution of GMNS customer servicing journey strategy. · This role will identify opportunities to enhance customer experiences across servicing journeys, with an initial focus on Disputes. · ...

Are you enthusiastic about contributing to a forward-thinking higher education institution? Is your passion for student success at the core of your professional drive? · At the University of Sunderland in London (UoSiL), we are dedicated to prioritising student experience, custom ...

This role sits within the Global Merchant and Network Services (GMNS) Product team, part of American Express Global Merchant & Network Services (GMNS) organization. · Set vision and strategy for GMNS customer servicing journeys · Document clear business requirements to support pr ...

This role sits within the Global Merchant and Network Services (GMNS) Product team, part of American Express' Global Merchant & Network Services (GMNS) organization. · GMSN focuses on the businesses that accept American Express cards, bringing together the teams that manage relat ...

We are seeking a Senior Manager to develop the strategic vision of key servicing journeys for customers including Merchants, Payment Facilitators, Network Partners and Processors. · The successful candidate will set vision and strategy for GMNS customer servicing journeys, includ ...

+ Design the end-to-end journey of a service to enable a user to complete their goals. · + Creation of design assets to drive business outcomes, · + Creation of intuitive and user-friendly interfaces for digital banking platforms and applications, · + Design and maintenance of vi ...

About Tesco.We're all about making every day a little better for our customers. · , Design and orchestrate customer journeys that deliver exceptional experiences and achieve both customer and business objectivesCreate journeys tailored to specific audience needs and behaviorsColl ...

The Customer Journey Manager is a critical role in delivering the Customer Care strategy and customer experience goals. · We are looking for somebody who is a seasoned customer experience fanatic · You will be experienced in delivering large scale and more tactical improvements t ...

The Customer Journey Manager is a critical role in delivering the Customer Care strategy and customer experience goals.The role holder will lead our customer journey design, to identify, design, launch and measure care experience improvements. The Customer Journey Manager will op ...

The Customer Journey Manager is a critical role in delivering the Customer Care strategy and customer experience goals. · ...

You will be responsible for · Shape and manage the test pipeline, identifying and prioritising opportunities across personalised capabilities and customer journeysDesign and deliver end-to-end tests, collaborating with cross-functional teams to optimise personalised experiencesUs ...

The Customer Journey Manager is a critical role in delivering the Customer Care strategy and customer experience goals. · The role holder will lead our customer journey design, to identify, design, launch and measure care experience improvements. · You'll be the subject matter ex ...

+Leads Reward campaigns within the Customer Journey team, driving the design, setup and delivery of initiatives that boost sales and customer growth. · +Sets budgeting and forecasting for reward mechanics. · ...

Leads the design, setup and delivery of Reward campaigns within the Customer Journey team. · Manages budgets and forecasting for reward mechanics to ensure financial targets are achieved. · ...