Disrepair Supervisor - Bristol, United Kingdom - MMP Consultancy

MMP Consultancy

Verified Company

Bristol, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

MMP Consultancy currently has an opportunity for a Disrepair Supervisor to join a local authority based in Bristol

This will be a 6 Month Interim basis potentially to be extended

The Role:

To supervise a team of Response Services Surveyors responsible for responsive repairs to the council's stock of dwellings, buildings and land managed by Landlord Services, including monitoring the work of trade teams & contractors, from start to completion, ensuring delivery of high quality work, getting work done "right-first-time" and achieving high customer satisfaction within budgetary targets and providing a cost effective, value for money service.

Maintain day-to-day supervision of Response Services Surveyors and administration staff in the team.

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Job Purpose:***- Supervise and coordinate Response Services Surveyors to provide pre and post Repairs inspections as directed by the council's scheduling system. Provide the technical service lead on managing complex complaint cases through to a successful conclusion; to include fact finding, report writing, explanatory responses and witness representation at court on behalf of the council.

With the Response Services Surveyors, monitor the delivery and quality of work carried out by Trade Teams & contractors, in order to maximise customer experience and satisfaction, taking the lead on dealing with any issues or complaints in a timely manner, ensuring lessons learnt are implemented as part of driving forward improvements to the Service and continuously improving customer experience.
Ensure that tasks are owned by staff and that they action and take responsibility from endtoend of the process. Ensure that where work is delegated or carried out by other parties, such as contractors, that overview is maintained and deadlines met. Ensure customers are kept informed of progress throughout the process and that the work is completed to quality, financial and time targets. Champion an excellent customer experience with Landlord Services.
Assist the Responsive Repairs Manager to monitor and accurately report Expenditure and costs against budgets.
Ensure staff performance is maintained to a high standard of delivery and customer satisfaction through regular monitoring of individual targets, identifying and providing continuous development opportunities and the effective supervision of any performance issues within an appropriate timescale. Escalate persistent failures or development needs to the Responsive Repairs Manager.
Supervise staffing resources, external contractors & suppliers to ensure the completion & coordination of work and provision of services in order to optimise endtoend outputs within a timely manner, whilst maintaining a high quality service.
Ensure that databases, web sites, etc are maintained and updated by the service, for both staff and customers, in an accurate and timely manner with information concerning repairs and improvements carried out plus other property Information, as required.
Understand the different needs and expectations of customers. Ensure that processes are in place to meet their needs, exceed their expectations and check Information held about them is correct wherever possible. Consult with customers and monitor and check customer satisfaction. Plan and implement different and Innovative approaches to meet customer needs. Champion improvements in Customer experience with the Service.
Maintain up to date knowledge of changes in repairs policy, legislation, case Law, innovation & best practice. Ensure policies are developed, continuously improved, clearly understood and consistently applied. Reduce the environmental impact of the service through contract management/material specification/waste management/delivery options

Addition information

Respond to out of hours queries from the emergency call out centre, as necessary and provide managerial support for the service in the absence of other Managers, to ensure adequate cover at all times.

Due to the need to travel & carry tools/equipment this post is designated a regular car user and the post holder must hold a full valid driving licence