Social Media Content Assistant/clinic Co Ordinator - Liverpool, United Kingdom - Derma Cosmedic Training Academy

Description

Allure Medispa & Laser Clinic is currently seeking a part-time Receptionist/social media marketing assistant to join our busy and dynamic team at Allure Medispa Liverpool City Centre.

This is an exciting and varied role as a social media content assistant and front of house/clinic co Ordinator

Previous experience working as a Social Media Marketing Coordinator or in a similar role as clinic receptionist.

• Knowledge and expertise with multiple social media platforms, including Facebook, Twitter, LinkedIn, TikTok, and Instagram
• Previous experience doing audience research
• Ability to deliver creative text, image, and video content
• Familiar with marketing channels and online marketing strategies Develop, implement, and manage our Practice brand online.
• Manage content strategies and provide high quality content for each social media platform and the Practice website.
• Create an optimal schedule for posting, considering both customer engagement metrics as well as web traffic
• Create engaging content in text, image, and video format on a daily basis. Design social media posts that will sustain the attention of readers, and create high levels of interest around any new products or services at the Practice.

Who are we? Allure Medispa/ and training academy Derma cosmedic is a well-established and highly reputable aesthetic clinic & training Academy in Liverpool city centre. We pride ourselves on providing high-quality treatments and exceptional customer service. As a nurse-led clinic, with a team of highly experienced trained professionals, we are dedicated to helping our patients achieve their individual aesthetic goals in a safe, comfortable, and welcoming environment and we're always staying up to date with the latest industry trends and techniques to ensure our patients receive the best possible results. We offer a wide range of non-surgical cosmetic treatments to achieve natural-looking results and we tailor our services to everyone's unique needs and goals. Our clinic strives to create a warm and welcoming atmosphere where our clients can relax, unwind, and feel at ease throughout their visit and leave feeling confident and refreshed.


Job type:

Part-time/Permanent 20-27 hours Per Week (average 25 hours) with a potential to increase hours to 35 hours per week.

Hours to be worked:
Tuesday pm

Wed 10- 6pm

Thurs 10-6pm

Saturdays:
occasionally when staff are on holidays


Job requirements

• Social media marketing experience at least 2 years
• Excellent sales skills and experience is a must.
• Excellent standard of written and spoken English.
• Strong organisational and multitasking skills, with the ability to manage multiple priorities and deadlines to a high standard.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with patients and colleagues to maintain our high standards of patient care and outstanding reputation.
• To be friendly, bubbly, approachable, outgoing and have a cando attitude.
• A willingness to learn about treatments, products, and packages.
• Strong IT skills:

An extensive knowledge of the medical, health and aesthetic field and the standard treatments offered (beneficial).


Main responsibilities and duties:

• Creating fresh daily content for social media and responding to enquiries and leads
• Selling treatments online when clients enquire.
• Opening and closing the Clinic and ensuring the Clinic is ready for the day.
• Act as the first point of contact for all patients visiting the clinic ensuring they are greeted upon arrival receive a warm and welcoming experience.
• Maintaining the highest standards of discretion and confidentiality on the front desk.
• Ensure patient common areas are well always maintained and presentable including entrance, reception, waiting room and toilets and report any faults or risks to the Manager.
• Greet and welcome patients as they arrive, ensuring they feel comfortable and valued.
• Mark arrival time of patients and makes sure that patients are seen on time or within policy timeframe.
• Recording all information on the relevant systems and/or delegating to other members of staff where appropriate.
• Booking in patients, monitoring & updating waiting lists and making sure practitioners diaries are full.
• Enter all new patient demographic information into the relevant systems.
• Manage the turnover of marketing material within the clinic.
• Request and record patient reviews.
• Promote and enter patients into the monthly competitions.
• Visit the Postoffice and replenish office and refreshment supplies where appropriate.
• Be involved in producing "live" content for social media.
• Sorting the post including receiving &recording deliveries.
• Taking payments from patients, ensuring company policies and procedures and security standards are complied with, to include receipt of payments, cashiering and banking, refunds, petty cash, and invoices.
• Use own initiative